Top 10 Contact Center Services Companies – 2022

As modern technology becomes an increasingly dominant aspect in customer support, contact centers are poised to experience even more changes in the coming years. They’ve advanced from depending solely on phone calls to utilizing a multitude of different customer contact channels. There’s a need for businesses to keep up with these new advances to embrace the future of call centers.

Among the latest advances in call centers, AI-based technology has gained widespread recognition and adoption. Powered by real-time intelligence, AI provides the toolkit and resources necessary to achieve consistent, on-brand resolutions while improving a brand’s customer experience. It eliminates many of the problems that customers and agents face and provides the opportunity to radically redesign customer service for the better.

Driven by such trends, the AI market in call center applications is expected to grow at a CAGR of 25.8 percentby 2026.

To put the spotlight on other key developments in the industry, CIOReview illustrates how companies are offering innovative capabilities to increase and foster customer engagement, as well as enable contact centers to move beyond traditional phone service and human agent support. The edition also features thought-provoking articles from Elena Ford, Chief Customer Experience Officer at Ford Motor Company; Jeremy Markey, Director of CS Operations at Hunter Douglas; and Dayton Semerjian, Chief Customer Care Officer and Managing Director at LPL Financial, who shed light on new call center model for driving customer engagement, how to tackle employee disengagement, and the role of customer analytics in driving customer satisfaction.

In this edition of CIOReview, we also bring to you the story of some of the most promising call center solution providers that play an important role in maintaining excellent customer experiences, workplace satisfaction, and sustainable contact center growth.The list comprises Lifesize, a leading provider of omnichannel cloud contact center and video meeting solutions designed for today’s digital world;Voisothat provides a software platform to effortlessly deploy call centers and maintain a clear picture of agent's results through highly sophisticated customer analytics;TelcoAlert, a company committed to providing affordable automated testing and monitoring services that are enterprise-ready and easy to use; Pinoy Data Capture (PDC) that offers comprehensive programming, designing, and testing services with a well-experienced team of software developers; and AnswerAide, offering live answering servicesto help businesses handle calls proficiently in a polite, business-friendly manner, and making sure that there are no missed calls.

Through the following pages, we aim to shine a light on the innovative trends and latest developments in call center services industry. We would like to know your thoughts.

    Top Contact Center Services Companies

  • 1

    AnswerAide offers a live answering service that efficiently helps businesses to handle all the calls expertly in a polite, business-friendly manner, making sure that there are no missed calls. What makes the answering services stand out is the blended intuitiveness with the help of technology.

  • 2

    PDC is a leading Data Conversion, Medical Coding, and Business Process Outsourcing agency providing efficient and accurate services to the United States, Europe, and the Philippines.

  • 3

    Alphapage

    Alphapage

    Alphapage is a leading provider of strategic, inbound call management solutions for companies of all sizes seeking smarter, more effective call management solutions that will deepen customer interactions, improve operational efficiencies, and boost bottom-line growth

  • 4

    Allstream

    Allstream

    Allstream is a leader in business communications across the United States and Canada. Customers of Allstream have access to an extensive network of professionals and a team focused on dependability. Allstream facilitates communication and collaboration as a sole provider of voice, collaboration, and connectivity solutions

  • 5

    Alvaria

    Alvaria

    Alvaria is the global market leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). They are technological pioneers in the call center software, cloud contact center solutions, workforce optimization, and customer service experience industries

  • 6

    ASAPP

    ASAPP

    ASAPP's artificial intelligence and machine learning tools enable individuals and organizations to fulfill their full potential through automation and human enhancement. The largest companies in the world rely on ASAPP to create incredibly efficient and productive client experiences through their Contact Centers

  • 7

    Bright Pattern

    Bright Pattern

    Bright Pattern offers the easiest and most effective AI-powered contact center for innovative mid-market and enterprise businesses. They provide the first complete omnichannel cloud platform with embedded AI that can be installed fast and nimbly by business users

  • 8

    Buoyant Technologies

    Buoyant Technologies

    Buoyant, founded by infrastructure experts William Morgan and Oliver Gould, provides developers, operators, and companies with open source solutions for operating their Kubernetes and cloud native applications securely and dependably

  • 9

    Provision Networks

    Provision Networks

    Provision Networks, founded in 2000, assisted large corporations with telecom procurement, planning, and network architecture. The team assisted its clients in selecting the most cost-effective and high-quality bandwidth solutions for their businesses

  • 10

    Versible Connect

    Versible Connect

    Versible Connect has 30 years of expertise collaborating with its clients to provide comprehensive business process outsourcing (BPO) solutions and Contact Center Services to enhance productivity and reduce expenses