Top 20 Contact Center Technology Solution Companies - 2019

Exceptional customer service is emerging as a key performance determinant for call centers. While 2018 was studded by technological supplements in the contact center space, 2019 has emerged as the year of strategic thinking, aiming to bring in newer ideas and improved strategies to personalize customer interactions. Technologies such as the internet of things (IoT) and artificial intelligence (AI) have already made deep inroads into contact center management, crafting an omnichannel experience for the customers by integrating all the customer-business contact points such as social media platforms, web-based pages, and even at the brand’s outlets stands as a solution to modern contact center challenges.

With a number of technologies at their helm, companies striving for digitalization and automation to address the increasing performance issues in the contact center. Manual observation is neither feasible nor effective in the cutthroat business world where one bad experience can risk the loss of an invaluable customer. Cloud-based solutions are also gaining grounds due to affordability and flexibility. Firms are increasingly shifting towards highly efficient cloud-based solutions for improving their game in the customer experience sphere.

The firms are constantly shifting towards affordable yet highly efficient cloud-based solutions for improving their game in the customer experience sphere. We have come up with a specially curated list of leading contact center technology solution providers, to help companies enhance their contact center capabilities.

We present to you “20 Most Promising Contact Center Technology Solution Providers 2019”

TOP VENDORS

Top 20 Contact Center Technology Companies

BluIP

BluIP is a Cloud Communications Solutions company focused on Augmenting large Contact Service with Live Agent and AI Virtual Agent solutions

Dial800

The company's solution provides real-time management fortraffic, tech troubleshooting and add an invaluable trust and validity guarantee for their client relationships. Dial800 drives more calls, and optimizes campaign performance through memorable toll free numbers, powered by an ever-expanding suite of online call management software. The company works with their clients and contact centers for unified call management through their call analytics and routing software, along with open API integration. With Dial800’s 100+ pre-programmed KPI reports, clients can quickly create customizable dashboards for any data point and instantly view stats and intel on how campaigns are performing

Integra CCS

The company provides uContact as its “all-in-one” contact center solution for all the communication requirements of a Contact Center. uContact makes conversations happen easily and effectively including inbound, outbound and blended calls, with automatic call distribution to ensure that every call is routed to a qualified agent. The solution offers the option of web chat to helps users engage with the customers on their website through live assistant chat and allows collaboration with customer using both audio and video calls. In addition, for more personalized experience, the solution enables users to expand their reach by quickly responding to issues throughout customers preferred channels including social media

TASKE Technology

With a fairly straightforward cloud-based architecture, TASKE has completely transitioned from traditional premise-based software to a customer-driven hosted cloud environment, over the last year. Being inspired by what Amazon has done with its AWS division to take the lead in cloud licensing, Dennis Johns, CEO of TASKE, enabled its subscription-based model by rewriting the entire agreement, re-working on the backend CRM, and changing the billing and licensing capabilities. TASKE offers four major products—Contact, Visualizer, Desktop, and Display Central. The company's core product is Contact, a browser-based interface or master console, allowing the contact center supervisors to get enhanced real-time views of all callers waiting for or speaking with agents

Thrio

Thrio’s groundbreaking CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of automation and AI tools built right in. The heart of the Thrio platform is a native robotic process automation (RPA) engine. This enables complex, multi-step, omnichannel interactions to occur with a few clicks or even fully independent of agents. The company helps enterprises capitalize on these market directions. This enables complex, multi-step, omnichannel interactions to occur with a few clicks or even fully independent of agents

Voxcentrix

Voxcentrix is a full service contact center with over fourteen years of experience. Voxcentrix offers inbound and outbound customer service, appointment setting, technical support, sales, and order taking, among several others. Alongside enabling enterprises to overcome the most critical challenges of delivering quality services in a variety of locations and an efficient fashion, Voxcentrix also eliminates the concerns of decreased cost for improved quality and legal exposures. Voxcentrix focuses on, the passion for creating an amazing customer experience keeps the company going

8x8

8x8 cloud solutions lend a hand to businesses to transform their customer and employee experience. With an engaging system for voice, video, contact center, collaboration, and one system of intelligence on one technology platform, businesses can communicate faster and smarter to exceed the speed of customer expectations. Supporter by exceptional customer support, 8x8 provides outstanding reliability with built-in redundancy from its global data centers to make sure maximum uptime and business continuity. 8x8 has grown as a dominant choice of businesses that seek robust, seamless services to meet all of their communications and collaboration needs

Aspect

The Call Center Software suite applications of Aspect supports both automated and live inbound and outbound communications across voice, SMS, email, chat, social, and mobile interactions. It delivers a seamless experience across every channel and every touchpoint while providing personalized, convenient, and compelling communications. It also improves operational efficiency and complies with crucial regulations with advanced routing and dialing solutions while simultaneously delivering differentiated service to customers. The call center solutions of Aspect can be deployed on-premises, hosted, or as a cloud contact center, offering the organization with the flexibility to deploy applications within suitable environments

Avaya

Avaya solutions make employee collaboration more accessible and more efficient, with higher customer satisfaction. Avaya raises communications to the next generation of engagement, connecting organizations to their customers, workforce, and communities with secure, intelligent experiences that matter. It is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Avaya maintains diverse supplier alliances to achieve the goal of enabling its customers around the globe to win by creating exceptional communications experiences for their customers and employees. It is committed to protecting customers from the negative impact of unauthorized resellers

EducationFolder

Practitioners built EducationFolder with a simple principle in mind, which was to help the organizations achieve processes, motivation, and peak performance with the right tools also called the C2Perform Method. With their solutions, organizations do not have to try to coordinate as well as pay for multiple systems to improve performance in the contact center. With C2Perform, people can get everything they need under one roof to make their team more effective and efficient. The company provides all these facilities within the same price as one would pay for a single-purpose platform