Top 20 Contact Center Technology Companies - 2018
A reminder of just how much digital technology has changed telecommunications over the past few years. The digital transformation in the contact center solution space has created some motivating proximity between the consumer and commercial worlds. Currently, the demand is to have all means of communication available from far and wide via web-based platforms, delivering a real-time experience on portable devices.
Conventional telephone-based call centers still just about hold sway, but the pursuit to integrate Omni-channel options is gearing up. We are seeing that by the influence of futuristic Artificial Intelligence (AI) and IoT technologies scope for self-service and automation are increasing.
In the years running up to 2019, chatbots, virtual assistants, and robotic process automation have changed the customer expectations, and also have changed the roles of customer service agents for the better. But the early growth was made by applying AI to existing business operations. The real augmentation moving forward will be to use AI to create innovative ways to interact with the customer and create completely new markets for products and services.
To help CTOs, CIOs, and CEOs finding the right Contact Center Solution Provider for their enterprises, our selection panel has evaluated hundreds of companies in this segment that offer innovative technologies and outstanding customer service. In our selection, we looked at the vendor’s capability to fulfill the demand for cost-effective and flexible solutions that add value to the contact center landscape.
“We present you CIOReview’s 20 Most Promising Contact Center Technology Solution Providers - 2018.”
Nominate a Company
Our subscribers nominate the companies with whom they have collaborated and gotten results. If you think there is a company that deserves to be on our upcoming prestigious annual list of Top 20 Contact Center Technology Companies , please write to us about them and the reasons you think they need to be on the list
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Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers
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Develops applications that provide call center data visualizations, alert notifications, dynamic call reporting, toll fraud detection and trunk analysis tools
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Serenova offers contact center-as-a-service (CCaaS) and workforce optimizations (WFO) solutions to simplify every aspect of the customer experience to make life easier for contact center executives, their customers and employees
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A trusted third-party broker that helps in the procurement of contact center, collocation, and cloud service providers as per customer requirements
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Offers AI-powered contact center and hosted software
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Specializes in delivering high-performance telephone and computer-based customer service contact center solutions
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Voxjar has created an automated call monitoring platform that analyzes 100% of your reps’ phone calls and delivers insights that you can take action on to improve your business
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Offers a full suite of AI-powered customizable services to call centers for optimizing their campaigns
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BlueLeap
BlueLeap delivers revenue-accelerating results, where communications and customer converge
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CCT Solutions
CCT Solutions provides total Unified Communications and Contact Center Integration Solutions for large and medium size Enterprises
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EducationFolder
Provides cloud-based software solution for contact centers
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Empirix
Provides enterprise and carrier grade products as well as quality assurance products for contact centers
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Fenero
Providing unique contact center solutions aiming to change the way global businesses approach and pay for their contact center solutions
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Ipitimi
IPitimi is a leading IP services provider merging advanced voice applications with cloud, offering end-to-end IP telephony over one of the largest all IP networks in the world
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LocationSmart
Provider of cloud-based location services with the most comprehensive cross-carrier platform for location and messaging
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Mitel Networks
With more than 33 million cloud connections daily, Mitel helps businesses connect, collaborate, and take care of their customers
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Ubiquity Global Services
Provides an IVR platform for an enriched customer experience on top of high grade telephony infrastructure
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VICIdial
Provider of an open source contact center suite with CRM integration, data encryption, inbound and outbound calls, email, and customer website chat
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WorkFlex Solutions, LLC
The Industry Leader in Intelligent Intraday Automation® for Contact Centers
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Ytel
Software Company providing communication solutions for all magnitude industries
