Top 20 Contact Center Technology Companies - 2018

A reminder of just how much digital technology has changed telecommunications over the past few years. The digital transformation in the contact center solution space has created some motivating proximity between the consumer and commercial worlds. Currently, the demand is to have all means of communication available from far and wide via web-based platforms, delivering a real-time experience on portable devices.

Conventional telephone-based call centers still just about hold sway, but the pursuit to integrate Omni-channel options is gearing up. We are seeing that by the influence of futuristic Artificial Intelligence (AI) and IoT technologies scope for self-service and automation are increasing.

In the years running up to 2019, chatbots, virtual assistants, and robotic process automation have changed the customer expectations, and also have changed the roles of customer service agents for the better. But the early growth was made by applying AI to existing business operations. The real augmentation moving forward will be to use AI to create innovative ways to interact with the customer and create completely new markets for products and services.

To help CTOs, CIOs, and CEOs finding the right Contact Center Solution Provider for their enterprises, our selection panel has evaluated hundreds of companies in this segment that offer innovative technologies and outstanding customer service. In our selection, we looked at the vendor’s capability to fulfill the demand for cost-effective and flexible solutions that add value to the contact center landscape.

“We present you CIOReview’s 20 Most Promising Contact Center Technology Solution Providers - 2018.”