20 Most Promising Contact Center Technology Solution Providers - 2014

Contact centers play a significant role in customer communication across multiple media and effectively handle client relatinship management. Various technologies enable organizations to deploy a complete, integrated Contact Center solution that meets changing business requirements. Here we bring CIO Review’s 20 Most Promising Contact Center Technology Solution Providers 2014.

Company Name

Company Description

3CLogic 3CLogic provides advanced cloud contact center solutions
Aspect Helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel—through a single, elegant software platform.
Avaya A recognized innovator and leading global provider of real-time business collaboration and communications solutions.
Avtex A leading provider of customer experience management solutions
eLoyalty eLoyalty, a part of TeleTech’s Customer Technology Services division, is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience.
Enghouse Systems A publicly traded software and services company, specializing in communications software and services that are designed to enhance customer service.
Ericsson-LG Ericsson-LG is a leading provider of business communications solution.
Fonolo Provider of cloud-based call-back solutions
Interactive Intelligence, Inc. A global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience.
LiveOps A global leader in cloud contact center and customer service solutions
MAC Source Communications Delivers leading Unified Communications, Contact Center solutions which enable businesses to better leverage resources and achieve their goal of increasing customer satisfaction, while decreasing overall customer service costs
Monet Software A provider of Workforce Optimization (WFO) solutions that deliver great customer service experience
ServeMeBest Provides end-to-end solution that help contact centers to avoid miscommunication and retain customer trust
SOFTEL Communications, Inc SOFTEL Communications Inc. engages in the development and delivery of enterprise centric unified communications, contact centers, speech self-service solutions and mobility applications
Telecommunication Software, Inc. A telecommunication software solutions provider that enables contact centers to improve customer interaction experience.
Upstream Works Software Provides Contact Center Performance Management and Analytics
VanillaSoft VanillaSoft enables thousands of inside sales teams to reach “best-in-class” performance through its outbound contact center software
Virtual Hold Technology Provides multichannel callback and virtual queuing solutions for affluent customer experience
VoltDelta A cloud-based contact center technology provider
Ytel A cloud communications software provider supporting businesses worldwide.