Top 20 Contact Center Technology Solution Companies - 2014

Customers expect nothing less than service excellence when they contact any service center, and multisite Contact Centers are the new norm. Exceptional customer experience starts with knowing the customers and delivering a highly personalized experience with every interaction. As the primary hub for real-time customer connections, the Contact Center is the “heart” of all customer experience strategy. With the enormous technology growth, top brands and thriving businesses are quickly moving away from traditional call center technology to a more comprehensive omni-channel Contact Center approach that embraces all forms of customer communications across multiple medium touchpoints.

Some of the most recent seamless Contact Center technologies that lead the industry into an outbound productivity are Auto Call-back, Unified Business Communication, CRM Solutions, Workforce Management, Speech Analytics, ACD/multichannel routing, along with Cloud migration. Also, Enterprise Management Applications enable organizations to deploy a complete, integrated Contact Center solution that meets unique and changing business requirements. An Interactive Intelligence allows Contact centers to take a highly personalized, all-in-one approach to customer care.

To help CTOs, CIOs, and CEOs find the right Contact Center Solution Provider for their enterprises, our selection panel has evaluated hundreds of Contact Center Solution Providers that own innovative technologies, methodologies, and outstanding customer service in this space. They support CIOs to build their IT strategy to align directly with that of the business and innovate in their industries with business services powered by technology.

In our selection, we looked at the vendor’s capability to fulfill the burning need of cost-effective and flexible solutions to add value to the Contact Center landscape. We present to you CIO Review’s 20 Most Promising Contact Center Solution Providers, 2014.

Top Contact Center Technology Solution Companies

3CLogic provides advanced cloud contact center solutions

A leading provider of customer experience management solutions

eLoyalty, a part of TeleTech’s Customer Technology Services division, is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience.

Ericsson-LG is a leading provider of business communications solution.

Provider of cloud-based call-back solutions

Delivers leading Unified Communications, Contact Center solutions which enable businesses to better leverage resources and achieve their goal of increasing customer satisfaction, while decreasing overall customer service costs

A provider of Workforce Optimization (WFO) solutions that deliver great customer service experience

Provides end-to-end solution that help contact centers to avoid miscommunication and retain customer trust

SOFTEL Communications Inc. engages in the development and delivery of enterprise centric unified communications, contact centers, speech self-service solutions and mobility applications

A telecommunication software solutions provider that enables contact centers to improve customer interaction experience.

Provides Contact Center Performance Management and Analytics

VanillaSoft enables thousands of inside sales teams to reach “best-in-class” performance through its outbound contact center software

Provides multichannel callback and virtual queuing solutions for affluent customer experience

A cloud-based contact center technology provider

A cloud communications software provider supporting businesses worldwide.

Aspect

Aspect

Helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel—through a single, elegant software platform.

Avaya

Avaya

A recognized innovator and leading global provider of real-time business collaboration and communications solutions.

Enghouse Systems

Enghouse Systems

A publicly traded software and services company, specializing in communications software and services that are designed to enhance customer service.

Interactive Intelligence, Inc.

Interactive Intelligence, Inc.

A global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience.

LiveOps

LiveOps

A global leader in cloud contact center and customer service solutions