Top 20 Contact Center Technology Solution Companies - 2014
Customers expect nothing less than service excellence when they contact any service center, and multisite Contact Centers are the new norm. Exceptional customer experience starts with knowing the customers and delivering a highly personalized experience with every interaction. As the primary hub for real-time customer connections, the Contact Center is the “heart” of all customer experience strategy. With the enormous technology growth, top brands and thriving businesses are quickly moving away from traditional call center technology to a more comprehensive omni-channel Contact Center approach that embraces all forms of customer communications across multiple medium touchpoints.
Some of the most recent seamless Contact Center technologies that lead the industry into an outbound productivity are Auto Call-back, Unified Business Communication, CRM Solutions, Workforce Management, Speech Analytics, ACD/multichannel routing, along with Cloud migration. Also, Enterprise Management Applications enable organizations to deploy a complete, integrated Contact Center solution that meets unique and changing business requirements. An Interactive Intelligence allows Contact centers to take a highly personalized, all-in-one approach to customer care.
To help CTOs, CIOs, and CEOs find the right Contact Center Solution Provider for their enterprises, our selection panel has evaluated hundreds of Contact Center Solution Providers that own innovative technologies, methodologies, and outstanding customer service in this space. They support CIOs to build their IT strategy to align directly with that of the business and innovate in their industries with business services powered by technology.
In our selection, we looked at the vendor’s capability to fulfill the burning need of cost-effective and flexible solutions to add value to the Contact Center landscape. We present to you CIO Review’s 20 Most Promising Contact Center Solution Providers, 2014.