20 most promising Contact Center Solution Providers 2015

Contact centers are key players in client relationship management. A powerful contact center solution integrates social, mobile, analytics and cloud technologies into the workflows and telephony capacities into the business applications. To help enterprises find best Contact Center Solution Provider, we bring CIO Review’s 20 most promising Contact Center Solution Providers 2015.

 

Company Name

Company Description

AireContact Delivers managed and connected end-to-end contact center solutions and enhances customer’s experience through Omni-channel communication.
Arise Virtual Solutions Arise’s virtual platform primarily connects small call center businesses to other large companies by providing flexible customer contact, business processing, and consulting solutions.
Automated Voice & Data Designs, installs, and maintains advanced communications solutions for all types of industries, businesses, government, and education.
CHAMPS Analytics A provider of business intelligence solutions that quickly consolidate big, complex data into graphical views for immediate analysis.
Cognia Cognia’s PCI compliant live agent and self-service payment processing solutions enable organizations of all sizes to securely de-scope their contact centre operations quickly and easily.
CRMnext Provider of commutable cloud Digital-CRM solution that enables businesses to seamlessly connect to their product experts in call centers for first-time right closures and profitable cross sells.
Fonolo Fonolo is the leading provider of cloud-based call-back solutions.
IPitimi IPitimi is a leading IP services provider merging advanced voice applications with cloud, offering end-to-end IP telephony over one of the largest all IP networks in the world.
LocationSmart Provider of cloud-based location services with the most comprehensive cross-carrier platform for location and messaging.
nanorep nanorep provides a personalized guidance channel, accessible at any moment of need during the customer’s digital journey. With nanorep’s Digital Experience Guidance (DEG) SaaS solution, your customer’s questions render continuous intelligence that delivers actionable and personalized guidance to what they need.
Novanet Providing business-class VoIP and cloud communication services to contact centre and enterprise customers.
Ocular Technologies Providing Contact Centre Interaction Management and Optimization platforms and cloud-based services and solutions.
Parker Software Offers call center solution that incorporates all digital channels into one platform.
Pipkins Provider of advanced forecasting and scheduling technology to contact centers for handling both the front and back office operations.
SpeechStorm Provides solutions on Interactive Voice Response, speech self-service and mobile apps to improve customer experience and enhance the clients’ Net Promoter Score.
Swampfox Provides solutions on Interactive Voice Response, speech self-service and mobile apps to improve customer experience and enhance the clients’ Net Promoter Score.
TEGSOFT Provider of contact centre products, built on the framework of CRM, which includes inbound and outbound call management, web based chatting, and requirements management, among others.
Trends & Technologies Provides solutions that are easily deployed reducing build up period resulting to faster turn-around time to operate contact centers.
Ubiquity Global Services Provides an IVR platform for an enriched customer experience on top of high grade telephony infrastructure.
Ytel Software Company providing communication solutions for all magnitude industries.