Arise Virtual Solutions
Changing the Way World Works in Contact Center Space

As expressed by CEO, John A. Meyer, Arise Virtual Solutions was founded on a simple yet powerful mission—“to meet and exceed clients’ needs without ever forgoing the customers’ experience”. Arise provides flexible customer contact, business processing, and consulting solutions for Fortune 500 and other large organizations around the globe. What started as a work-at-home call center provider a decade ago has evolved into a virtual platform that primarily connects small call center businesses to the world’s most admired companies. Arise’s virtual contact center platform addresses the distinctive challenges faced by CIOs in security, consolidation and mobility fields. Coupled with stringent security standards, Arise uniquely blends crowd sourcing innovation, virtual technology, and operational efficiencies to deliver an enhanced customer experience to its clients.

Constantly evolving with advancing technology, Arise strives to meet the endlessly changing customers’ needs. Over the years, the company has built focused teams around each industry, offering a portfolio of services in customer support, business process outsourcing, and consulting services. By harnessing a network of small businesses that engage thousands of home based professionals, Arise handles millions of customer support interactions every year. The company provides scalable solutions with their Human to Human (H2H) approach to customer experience as customer relationships are the most important drivers to run a profitable business. As technology continues to grow and evolve so too does Arise. The company has agents who are skilled across a number of different mediums—voice, email, chat, social media—to maintain a solid, cohesive customer journey.

With Arise’s virtual call center and proprietary technology, we help our clients simplify, standardize, and scale their operations, while inspiring long-term organizational growth, profitability and sustainability

Arise places a high priority on innovation. Having studied the market needs for stringent solutions that protect sensitive data, Arise

implemented Arise Secure Desktop (ASD), a USB device that locks down the agents’ desktop preventing printing, wireless connectivity or saving any data. The company will very soon implement other secure solutions like Freeze Frame Camera Monitoring Solution, IVR, and Keystroke Biometrics to avoid any abuse of confidential data from the agents. SHL Assessment is yet another tool incorporated by Arise to ensure that best-in-class professionals are servicing Arise clients.

By eliminating traditional barriers with the best available talent pool, Arise has assisted industry leaders with sales, technical support, chat, customer service, and billing support. In one instance, Arise swiftly assisted one of its client’s, Carnival Cruise Lines, in overcoming the impact of Hurricane Sandy. In an unforeseen event the travel giant, was struck by 20,000 last minute cancellations, port of call changes and shortened itineraries. Arise monitored the customer demand patterns, and issued urgent service requests to all agents in the Arise network, who resided in unaffected areas. The company’s unmatched service alleviated the challenges Carnival was experiencing, while ensuring quality service during a devastating event.

Citing that organizations such as Airbnb, Uber, and Task Rabbit are doing business in the lines of Arise’s models, Meyer states that, “the future of communication space reflects Arise’s methodologies.” With more investments in the coming years, Arise is looking forward to scaling new heights in providing technical support and continuing to forge into the healthcare industry. The company is closely working with industry giants to develop cost-effective data mining solutions for improved customer experience. On a positive note Meyer conveys that, “With Arise’s virtual call center and proprietary technology, we help our clients simplify, standardize, and scale their operations, while inspiring long-term organizational growth, profitability and sustainability.”