CIOREVIEW >> Contact Center >> an Agile Customer Interaction Hub Enters the Cloud Contact Center Industry

By CIOReview | Friday, November 28, 2014

PENNSYLVANIA, CA:, announces the commencing of cloud contact center industry with the aim to update and transform contact centers to a modern and agile customer interaction platform. Built on a full-featured call center software and contact center software Ameyo, the solution focuses on answering exclusive customer engagement demands of enterprises of different sizes and across industries.  It aims to provide simplicity and speed to large enterprises requiring highly scalable and customized environments. It also facilitates organizations to take advantage of the cutting edge customer engagement technology enabling easy deployment and business agility.; a multi channel Hub is designed to deliver cost-effective, compliant, and personalized customer interactions exclusively hosted on cloud. The solution leverages the power of multimedia (voice, social media, email, web, chat, mobile) which is seamlessly integrated to provide exceptional customer and employee experience.

It allows management and customer facing employees to focus more on their core business activities with an easy to use customer interaction platform; and by proactively engaging employees. It suite confronts the existing parameters of traditional inbound, outbound, or blended contact centers where each process change may require multiple systems, technical intervention and provides easy to use all-in-one customer interaction hub

Currently available for the US markets, attempts with the solution to be an industry first by concentrating on delivering customer experience and employee engagement throughout the customer lifecycle spanning across prospecting, customer acquistion, customer servicing/ support, collections, customer retention, cross-selling/ up-selling, advocacy.

Mr. Sachin Bhatia, Vice President and Co-Founder, says, “Irrespective of the functionalities and sizes, without exhausting a sizable portion of the company’s resources companies can deploy a communication software that does not compromise on quality. Aiming at redefining efficiency, agent productivity and customer satisfaction, we believe is the future.”