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Digital Consumerism Changes the Face of the Contact Center By Randy Holl, CIO, Contact Solutions, a Verint Systems Company
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Role of Cloud in Contact Center By Jeff Linden, SVP-IT & CIO, Red Roof Inn
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Contact Center - Trends and... By Supantha Banerjee, CIO, PSC Metals, Inc.
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Customer Experience Benefits of... By Janie Frank, Knowledge Management...
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Don't Call it a Contact Center - The... By Julio Badin, Senior Vice President,...
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Successful Contact Center Cloud... By Scott Prater, VP of Technology, PPT...
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From Agent To Advocate
By Rob Gofourth, Vice President,...
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Using Technology: The Journey to Build and...
By Billie Sue Durden, Director, Meadows...
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Redefining the Role of Contact Centers
By Rosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of Philadelphia
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Culture. Service. Growth: The Mega Combo of Cloud and Contact Centers By Tim Montgomery, Managing Owner and Tim Handren, Managing Owner, Culture. Service. Growth
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How Remote Agents Working Virtually Improve Sales Efficiency By Joe Orr, EVP Insurance, Clearlink
