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Using Design Thinking to Craft Customer Experiences By George Hines, CIO, Massage Envy
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Waking up to the Contact Center Technology Revolution By Keith R. McFarlane, CTO & VP of Engineering, LiveOps
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Focus on Resiliency to Unleash Innovation By Scott Alcott, CIO, Comcast Corporation
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Revolutionary User Experience (UX) for the Contact Center By Jerry Grassi, VP Sales, Skuid
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10 Things to Consider for a Better Contact Center By Rob Maynard, IT Architect, Cisco
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Upcoming Trends in the Contact Center Industry By Matt Rocco, President and COO, Etech Global Services
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Selecting The Contact Center Cloud Vendor That...
By Theresa Tisdale, VP Contact Center...
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Keeping Call Center Professionals Motivated...
By Ed Ariel, VP of Customer Service,...
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Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers
By Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
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Customer Experience Benefits of Contact Center...
By Janie Frank, Knowledge Management...
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From Agent To Advocate
By Rob Gofourth, Vice President,...
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Successful Contact Center Cloud Migrations
By Scott Prater, VP of Technology, PPT Solutions
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Contact Center Outsourcing Strategy- A Buyer's Perspective By Jon Browning, President and Founder, Global BPO Solutions
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Cloud Choices for Customer Engagement: What's Best for Your Contact Center By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
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Don't Call it a Contact Center - The DFW Experience Hub By Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
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Connecting the Dots with Customer Experiences
By Martin Lampman, Director, Customer Support Operations at BCLC
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How Remote Agents Working Virtually Improve Sales Efficiency By Joe Orr, EVP Insurance, Clearlink
