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Using Design Thinking to Craft Customer Experiences By George Hines, CIO, Massage Envy
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Waking up to the Contact Center Technology Revolution By Keith R. McFarlane, CTO & VP of Engineering, LiveOps
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Focus on Resiliency to Unleash Innovation By Scott Alcott, CIO, Comcast Corporation
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Revolutionary User Experience (UX) for the Contact Center By Jerry Grassi, VP Sales, Skuid
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10 Things to Consider for a Better Contact Center By Rob Maynard, IT Architect, Cisco
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Upcoming Trends in the Contact Center Industry By Matt Rocco, President and COO, Etech Global Services
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Five Trends Driving the Evolution of...
By Tom Tseki, Vice President and General...
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Speaking of Disruption: How Messaging and AI...
By Evan Gerber, VP of Digital Strategy,...
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The Wisdom of the Customer
By Nick Snively, Senior Director, Academic Success Operations, 2U, Inc.
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Augmented Reality: The Future of Field Service...
By Ryan Snellings, Vice President...
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From Agent To Advocate
By Rob Gofourth, Vice President,...
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How Remote Agents Working Virtually Improve Sales Efficiency
By Joe Orr, EVP Insurance, Clearlink
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The Future of Contact Center Infrastructure is in the Cloud By Donna Fluss, President, DMG Consulting LLC
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Contact Center Outsourcing Strategy- A Buyer's Perspective By Jon Browning, President and Founder, Global BPO Solutions
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Contact Center Operations Turn Your Product into Experience By Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons Children’s Centers LLC
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Culture. Service. Growth: The Mega Combo of Cloud and Contact Centers
By Tim Montgomery, Managing Owner and Tim Handren, Managing Owner, Culture. Service. Growth
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Shaping Customer Experience By Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS
