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IoT-Brand-Building Opportunity for Customer Service Organizations By Michael Ringman, CIO, TELUS...
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Waking up to the Contact Center Technology Revolution By Keith R. McFarlane, CTO & VP of Engineering, LiveOps
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Genesys: Customer Service Re-Emergence By Eric Tamblyn, Global VP-Guru Managed Services, Genesys
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Focus on Resiliency to Unleash Innovation By Scott Alcott, CIO, Comcast Corporation
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Revolutionary User Experience (UX) for the Contact Center By Jerry Grassi, VP Sales, Skuid
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Social Media Customer Care Plan By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services
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Automation Technology will Evolve Call Centers
By Darren Wesemann, SVP, CTO, and Chief...
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Recent Technology Developments: The Impact on...
By Cippy Seidler, Director, Consumer...
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Three Ways Contact Centers can Shape Customer Experiences
By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
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Connecting the Dots with Customer Experiences
By Martin Lampman, Director, Customer...
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Contact Center Outsourcing Strategy- A Buyer's...
By Jon Browning, President and Founder,...
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The Future of Contact Center Infrastructure is in the Cloud
By Donna Fluss, President, DMG Consulting LLC
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Is Customer Service Dead! By Bradly Sax, Global Director, Guest Experience, Delaware North
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How Remote Agents Working Virtually Improve Sales Efficiency By Joe Orr, EVP Insurance, Clearlink
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Cloud Choices for Customer Engagement: What's Best for Your Contact Center By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
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Contact Center - Trends and Opportunities
By Supantha Banerjee, CIO, PSC Metals, Inc.
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Digital transformation provides opportunities for customer experience By Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company
