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Using Design Thinking to Craft Customer Experiences By George Hines, CIO, Massage Envy
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Waking up to the Contact Center Technology Revolution By Keith R. McFarlane, CTO & VP of Engineering, LiveOps
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Focus on Resiliency to Unleash Innovation By Scott Alcott, CIO, Comcast Corporation
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Revolutionary User Experience (UX) for the Contact Center By Jerry Grassi, VP Sales, Skuid
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10 Things to Consider for a Better Contact Center By Rob Maynard, IT Architect, Cisco
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Upcoming Trends in the Contact Center Industry By Matt Rocco, President and COO, Etech Global Services
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Speaking of Disruption: How Messaging and AI...
By Evan Gerber, VP of Digital Strategy,...
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Role of Cloud in Contact Center
By Jeff Linden, SVP-IT & CIO, Red Roof Inn
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Five Different Approaches to Managing Multilingual Contact Centers: How to logistically provide service in any language – regardless of what staff speak
By John Kelly, Chief Product Officer, Lionbridge
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Connecting the Dots with Customer Experiences
By Martin Lampman, Director, Customer...
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How Remote Agents Working Virtually Improve...
By Joe Orr, EVP Insurance, Clearlink
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Contact Center - Trends and Opportunities
By Supantha Banerjee, CIO, PSC Metals, Inc.
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Cloud Choices for Customer Engagement: What's Best for Your Contact Center By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
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Recent Technology Developments: The Impact on the Contact Center Environment By Cippy Seidler, Director, Consumer Care Center, Banner Health
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Optimizing Support Interaction: Closing the Loop in Contact Center Automation By Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
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Successful Contact Center Cloud Migrations
By Scott Prater, VP of Technology, PPT Solutions
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Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers By Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
