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Role of Cloud in Contact Center By Jeff Linden, SVP-IT & CIO, Red Roof Inn
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Contact Center - Trends and... By Supantha Banerjee, CIO, PSC Metals, Inc.
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Customer Experience Benefits of... By Janie Frank, Knowledge Management...
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Don't Call it a Contact Center - The... By Julio Badin, Senior Vice President,...
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Successful Contact Center Cloud... By Scott Prater, VP of Technology, PPT...
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Three Ways Contact Centers can Shape Customer...
By Preston Rogers, Assistant VP,... -
Focus on Resiliency to Unleash Innovation
By Scott Alcott, CIO, Comcast Corporation
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Using Design Thinking to Craft Customer Experiences
By George Hines, CIO, Massage Envy
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Tearing Up the Old-Fashioned Boundaries between It and Business By Chris Windebank, IT Director-Global Marketing, Bacardi
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Five Different Approaches to Managing Multilingual Contact Centers: How to logistically provide service in any language – regardless of what staff speak By John Kelly, Chief Product Officer, Lionbridge