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IoT-Brand-Building Opportunity for Customer Service Organizations By Michael Ringman, CIO, TELUS International
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Waking up to the Contact Center Technology Revolution By Keith R. McFarlane, CTO & VP of Engineering, LiveOps
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Genesys: Customer Service Re-Emergence By Eric Tamblyn, Global VP-Guru Managed Services, Genesys
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Focus on Resiliency to Unleash Innovation By Scott Alcott, CIO, Comcast Corporation
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Revolutionary User Experience (UX) for the Contact Center By Jerry Grassi, VP Sales, Skuid
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Social Media Customer Care Plan By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services
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Cloud Choices for Customer Engagement: What's...
By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
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Redefining the Role of Contact Centers
By Rosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of Philadelphia
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Three Ways Contact Centers can Shape Customer Experiences
By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
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The Future of Contact Center Infrastructure is...
By Donna Fluss, President, DMG Consulting LLC
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Upcoming Trends in the Contact Center Industry
By Matt Rocco, President and COO, Etech Global Services
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Using Design Thinking to Craft Customer Experiences
By George Hines, CIO, Massage Envy
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The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience By Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
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Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers By Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
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Differentiating your Customer Experience While Maintaining Profitability By Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation
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Guidelines for Finding the Right BPO Partner
By Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS
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Role of Cloud in Contact Center By Jeff Linden, SVP-IT & CIO, Red Roof Inn
