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Using Design Thinking to Craft Customer Experiences By George Hines, CIO, Massage Envy
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Waking up to the Contact Center Technology Revolution By Keith R. McFarlane, CTO & VP of Engineering, LiveOps
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Focus on Resiliency to Unleash Innovation By Scott Alcott, CIO, Comcast Corporation
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Revolutionary User Experience (UX) for the Contact Center By Jerry Grassi, VP Sales, Skuid
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10 Things to Consider for a Better Contact Center By Rob Maynard, IT Architect, Cisco
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Upcoming Trends in the Contact Center Industry By Matt Rocco, President and COO, Etech Global Services
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Omnichannel, Next-Gen Tech And Engaged Agents...
By Michael Ringman, CIO, TELUS...
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Digital Consumerism Changes the Face of the...
By Randy Holl, CIO, Contact Solutions, a...
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Shaping Customer Experience
By Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS
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The Future of Contact Center Technology Lies...
By Lara Ponomareff, Practice Leader, CEB
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Three Ways Contact Centers can Shape Customer...
By Preston Rogers, Assistant VP,...
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Cloud Choices for Customer Engagement: What's Best for Your Contact Center
By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
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Automation Technology will Evolve Call Centers By Darren Wesemann, SVP, CTO, and Chief Product Officer, Connexion Point
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How Remote Agents Working Virtually Improve Sales Efficiency By Joe Orr, EVP Insurance, Clearlink
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Selecting The Contact Center Cloud Vendor That is Right For Your Organization By Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties
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Customer Care and Self-Support Materials: The Ultimate Hybrid
By James Ramey, CEO, DeviceBits
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The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience By Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
