Contact Center Whitepaper Tags

Editor's Pick Contact Center

Building your brand around better customer service
Building your brand around better customer service By : Plantronics

customer service centers play a vital role in building brands and growing revenues. The outcome of all the customer interactions is the customer experience,...Read More

tags Contact Center | Customer Experience Management

Using Gamification to Improve Contact Center Performance
Using Gamification to Improve Contact Center Performance By : CallMiner

Gamification is a fun and growing resource that can be adapted to improve contact center performance and agent engagement. While gamification is flexible, two elements are required...Read More

tags Technology | Contact Center

Speech Analytics: Convert Voice of The Customer Into Business Success
Speech Analytics: Convert Voice of The Customer Into Business Success By : CallMiner

Speech analytics as a technology is used to analyze customer conversations taking place through phone and/or interactive voice response (IVR) during or after the call....Read More

tags Analytics | Contact Center

What Will You Do When the Phones Stop Ringing?
What Will You Do When the Phones Stop Ringing? By : Altivon

It is quite probable, of course, that the phones will not stop ringing altogether.aren’t customer satisfaction and retention the mission of the contact center?...Read More

tags Contact Center | Customer Experience Management

Four	 'Must Have' Utility Contact Center Enhancements to Improve Customer Service and Save Money
Four 'Must Have' Utility Contact Center Enhancements to Improve Customer Service and Save Money By : Altivon

There is a great opportunity to improve the performance and contribution of utility contact centers by making four “must have” changes. ...Read More

tags Contact Center | Customer Experience Management

Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan
Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan By : Empirix

Pre-deployment testing of the contact center voice environment can result in time and money savings.This guide ensures that you achieve your goals with contact center testing plans...Read More

tags Contact Center | Software Testing


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