Contact Center Whitepaper Tags
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customer service centers play a vital role in building brands and growing revenues. The outcome of all the customer interactions is the customer experience,...Read More
Gamification is a fun and growing resource that can be adapted to improve contact center performance and agent engagement. While gamification is flexible, two elements are required...Read More
Speech analytics as a technology is used to analyze customer conversations taking place through phone and/or interactive voice response (IVR) during or after the call....Read More
It is quite probable, of course, that the phones will not stop ringing altogether.aren’t customer satisfaction and retention the mission of the contact center?...Read More
There is a great opportunity to improve the performance and contribution of utility contact centers by making four “must have” changes. ...Read More
Pre-deployment testing of the contact center voice environment can result in time and money savings.This guide ensures that you achieve your goals with contact center testing plans...Read More
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