Top 20 Contact Center Technology Solution Companies - 2021

Continuous advancements in technology have changed the face of the contact center industry. Contact centers are harnessing the power of best-in-class technology to be on top of changing dynamics in the market. Going forward, the future of contact centers is dependent on how they work toward delivering the best experience for customers.

Digital transformation and artificial intelligence (AI) are the key enablers behind the evolution of customer experience (CX). AI is helping agents be more productive both during and after calls. It can also provide critical insights to optimize future customer interactions and drive compliance. Remote contact center agents are a major part of the contact center workforce today. In the new work-from-anywhere setting, cloud communications have become critical for organizations seeking to modernize their operations and incorporate multiple communication channels into their workflows.

At this juncture, many contact center technology solution providers are entering the domain with new and advanced offerings. To help the contact center sector strengthen its operational capabilities and simultaneously boost growth in the industry, CIOReview has compiled a list of the 20 most promising contact center technology solution providers. The list comprises potential companies in the industry that offer effective solutions to the issues pertinent to the contact center sector by implementing the latest trends. In addition, the magazine also includes valuable insights from thought leaders in the sector on best practices, recent innovations, and their advice for aspiring CEOs.

We present to you CIOReview's "20 Most Promising Contact Center Technology Solution Providers - 2021."

    Top Contact Center Technology Solution Companies

  • 1

    Uses open, converged, and innovative solutions to take intelligent experiences to new heights for partners and their customers; in the cloud, on premise, or a hybrid of both

  • 2

    Integra CSS offers innovative solutions for contact centers. State-of-the-art technology and experience in customer contact management are the vital aspects of the company, which are reflected in the added value it offers to its customers. Integra CCS has the ideal solution to increase your efficiency and productivity. It helps its customers to achieve this by providing a true All-in-One Omnichannel Contact Center Software. Integra CCS offers the platform in a bespoke manner and helps its clients utilise the platform to its complete potential

  • 3

    Provides a workplace experience platform that powers a hybrid workplace experience for the modern enterprise

  • 4

    OpsTel Services is revolutionizing how companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. OpsTel Services’ products sit atop the existing contact center technology and are designed to help contact center agents address their service level issues. The company's products allow changes to be made to the agent profiles within the current technology and assigns calls based on the specific skill sets of the call center agents. OpsTel Services' allows contact center managers to administer agent profiles across multiple contact center applications through a single interface

  • 5

    8x8

    8x8

    Helps customer-obsessed organizations engage at the speed of employee snd customer expectations, and provides cloud communications that work simply, integrate seamlessly, and perform reliably

  • 6

    Aceyus

    Aceyus

    A leading provider of real-time reporting and analytics platform to help businesses improve customer experiences

  • 7

    Anywhere365

    Anywhere365

    Anywhere365® is natively integrated with Microsoft Teams to engage customers across any channels, from anywhere and at any time

  • 8

    CallShaper

    CallShaper

    CallShaper offers its leading cloud-based call center platform to help businesses increase sales, improve efficiency, and reduce cost

  • 9

    CBTS

    CBTS

    With deep capabilities across the IT and communications landscape, CBTS brings end-to-end expertise and a personal touch to business

  • 10

    Enghouse Interactive

    Enghouse Interactive

    Increases customer retention and acquisition by improving customer service, contact centers operations, and better understanding the voice of the customer

  • 11

    Five9

    Five9

    Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually

  • 12

    Genesys

    Genesys

    Through the power of the cloud and AI, Genesys® connects every customer moment across marketing, sales and service on any channel via its technology, while also improving employee experiences

  • 13

    GigTel

    GigTel

    The GigTel brand is an advanced technology solutions provider built upon a 70-year legacy of success. A universal communications cloud and collaboration solution to empower teams

  • 14

    Mitel

    Mitel

    Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers

  • 15

    NICE

    NICE

    NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

  • 16

    Reinvent Telecom

    Reinvent Telecom

    Reinvent white-label VoIP, Unified Communications (UC), Hosted PBX and Contact Center services – all backed by financial and operational longevity – help partners transform and grow their businesses with confidence

  • 17

    Talkdesk

    Talkdesk

    Talkdesk is a global customer experience leader for customer-obsessed companies. The company contact center solution provides a better way for businesses and customers to engage with one another

  • 18

    Teliax

    Teliax

    Teliax operates the industry’s only Toll-Free IPX that enables toll-free RespOrg ID based paid peering and settlement

  • 19

    Twilio

    Twilio

    Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software

  • 20

    Voradian

    Voradian

    Voradian empower customers with the best in class business communications services, technology, and solutions; and provide unparalleled customer support to fuel growth and success