Top 20 Contact Center Technology Solution Companies - 2019

Exceptional customer service is emerging as a key performance determinant for call centers. While 2018 was studded by technological supplements in the contact center space, 2019 has emerged as the year of strategic thinking, aiming to bring in newer ideas and improved strategies to personalize customer interactions. Technologies such as the internet of things (IoT) and artificial intelligence (AI) have already made deep inroads into contact center management, crafting an omnichannel experience for the customers by integrating all the customer-business contact points such as social media platforms, web-based pages, and even at the brand’s outlets stands as a solution to modern contact center challenges.

With a number of technologies at their helm, companies striving for digitalization and automation to address the increasing performance issues in the contact center. Manual observation is neither feasible nor effective in the cutthroat business world where one bad experience can risk the loss of an invaluable customer. Cloud-based solutions are also gaining grounds due to affordability and flexibility. Firms are increasingly shifting towards highly efficient cloud-based solutions for improving their game in the customer experience sphere.

The firms are constantly shifting towards affordable yet highly efficient cloud-based solutions for improving their game in the customer experience sphere. We have come up with a specially curated list of leading contact center technology solution providers, to help companies enhance their contact center capabilities.

We present to you “20 Most Promising Contact Center Technology Solution Providers 2019”

Top Contact Center Technology Solution Companies

BluIP is a Cloud Communications Solutions company focused on Augmenting large Contact Service with Live Agent and AI Virtual Agent solutions

The company's solution provides real-time management fortraffic, tech troubleshooting and add an invaluable trust and validity guarantee for their client relationships. Dial800 drives more calls, and optimizes campaign performance through memorable toll free numbers, powered by an ever-expanding suite of online call management software. The company works with their clients and contact centers for unified call management through their call analytics and routing software, along with open API integration. With Dial800’s 100+ pre-programmed KPI reports, clients can quickly create customizable dashboards for any data point and instantly view stats and intel on how campaigns are performing

The company provides uContact as its “all-in-one” contact center solution for all the communication requirements of a Contact Center. uContact makes conversations happen easily and effectively including inbound, outbound and blended calls, with automatic call distribution to ensure that every call is routed to a qualified agent. The solution offers the option of web chat to helps users engage with the customers on their website through live assistant chat and allows collaboration with customer using both audio and video calls. In addition, for more personalized experience, the solution enables users to expand their reach by quickly responding to issues throughout customers preferred channels including social media

With a fairly straightforward cloud-based architecture, TASKE has completely transitioned from traditional premise-based software to a customer-driven hosted cloud environment, over the last year. Being inspired by what Amazon has done with its AWS division to take the lead in cloud licensing, Dennis Johns, CEO of TASKE, enabled its subscription-based model by rewriting the entire agreement, re-working on the backend CRM, and changing the billing and licensing capabilities. TASKE offers four major products—Contact, Visualizer, Desktop, and Display Central. The company's core product is Contact, a browser-based interface or master console, allowing the contact center supervisors to get enhanced real-time views of all callers waiting for or speaking with agents

Thrio’s groundbreaking CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of automation and AI tools built right in. The heart of the Thrio platform is a native robotic process automation (RPA) engine. This enables complex, multi-step, omnichannel interactions to occur with a few clicks or even fully independent of agents. The company helps enterprises capitalize on these market directions. This enables complex, multi-step, omnichannel interactions to occur with a few clicks or even fully independent of agents

Voxcentrix is a full service contact center with over fourteen years of experience. Voxcentrix offers inbound and outbound customer service, appointment setting, technical support, sales, and order taking, among several others. Alongside enabling enterprises to overcome the most critical challenges of delivering quality services in a variety of locations and an efficient fashion, Voxcentrix also eliminates the concerns of decreased cost for improved quality and legal exposures. Voxcentrix focuses on, the passion for creating an amazing customer experience keeps the company going

8x8

8x8

8x8 cloud solutions lend a hand to businesses to transform their customer and employee experience. With an engaging system for voice, video, contact center, collaboration, and one system of intelligence on one technology platform, businesses can communicate faster and smarter to exceed the speed of customer expectations. Supporter by exceptional customer support, 8x8 provides outstanding reliability with built-in redundancy from its global data centers to make sure maximum uptime and business continuity. 8x8 has grown as a dominant choice of businesses that seek robust, seamless services to meet all of their communications and collaboration needs

Aspect

Aspect

The Call Center Software suite applications of Aspect supports both automated and live inbound and outbound communications across voice, SMS, email, chat, social, and mobile interactions. It delivers a seamless experience across every channel and every touchpoint while providing personalized, convenient, and compelling communications. It also improves operational efficiency and complies with crucial regulations with advanced routing and dialing solutions while simultaneously delivering differentiated service to customers. The call center solutions of Aspect can be deployed on-premises, hosted, or as a cloud contact center, offering the organization with the flexibility to deploy applications within suitable environments

Avaya

Avaya

Avaya solutions make employee collaboration more accessible and more efficient, with higher customer satisfaction. Avaya raises communications to the next generation of engagement, connecting organizations to their customers, workforce, and communities with secure, intelligent experiences that matter. It is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Avaya maintains diverse supplier alliances to achieve the goal of enabling its customers around the globe to win by creating exceptional communications experiences for their customers and employees. It is committed to protecting customers from the negative impact of unauthorized resellers

EducationFolder

EducationFolder

Practitioners built EducationFolder with a simple principle in mind, which was to help the organizations achieve processes, motivation, and peak performance with the right tools also called the C2Perform Method. With their solutions, organizations do not have to try to coordinate as well as pay for multiple systems to improve performance in the contact center. With C2Perform, people can get everything they need under one roof to make their team more effective and efficient. The company provides all these facilities within the same price as one would pay for a single-purpose platform

Enghouse Interactive

Enghouse Interactive

Enghouse Interactive strives to be one of the most reliable contact center technology provider. Their technology transforms contact centers into a growth engine for businesses internationally. Businesses can leverage their contact centers to extract powerful insights, captured from the voice of the customer, to help increases customer retention, uncovers product opportunities, help to understand buyer personas and identify new revenue opportunities. Ultimately, Enghouse technology can expand the value generated through contact centers making this one of the most critical functions within every organization. Their suite of products has enabled over 10,000+ mid-market and enterprise customers globally

Evolve IP

Evolve IP

For more than decades, Evolve IP has delivered personalized strategies and integrated services for cloud computing as well as communications, solutions that are created to work together, with the applications people already use in their business. The Evolve IP OneCloud helps the enterprises to move a service at one time, to a secure, virtual private environment, and the analyst-acclaimed solutions and intellectual property are built on a world-class, compliant architecture that leverages the blue-chip technologies. Their success is built on a business deploying more services with Evolve IP, so they are invested in their customers’ future

Fenero

Fenero

Fenero.io provides customer relationship management (CRM) tools to help contact centers with 360-degree views into their operations. Marketing automation, sales opportunities, pipeline management, and multi-channel support features are just the tip of the iceberg. Its revolutionary new product, Qubicles is a contact center software industry, powered by the Telos chain of EOS.IO. Their staff consists of technology, operations, and sales executives with experience working in small to large contact center operations. Together, they have helped hundreds of contact centers increase their productivity while delivering significant savings to their bottom line

Five9

Five9

As a leading provider of cloud contact center software, Five9 is driven by a passion for modifying contact centers into customer engagement centers of excellence, joined with a deep understanding of the expense and complexity involved in running a contact center. They help contact centers of every size to create compelling customer connections. Five9 software builds more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems. With the experience of millions of customer implementations, they are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution

IQ Ventures

IQ Ventures

IQventures creates, expands, operates, and invests in advanced cloud-based companies. Their unique combination of entrepreneurial spirit, operations discipline provides the foundation to nurture high-growth, creativity, high-impact opportunities in the market. Leveraging years of experience in telecom, marketing, data, and risk management, and their team is centred on providing best-in-class user experiences that ultimately provide meaningful business impact and ROI for their clientele. Equipped with more than 20 years of combined experience and a plethora of industry-recognized certifications, they offer expert IT solutions to run businesses

Khomp

Khomp

Khomp is a Brazilian company, based in Santa Catarina, which provides leading edge technology for the development of convergence solutions between computer and telephony, in the most demanding scenarios of reliability and high performance. Khomp products are developed by a highly qualified team of professionals who also follows the development of their partners and customers and create new solutions for their growth

Perfect Pitch

Perfect Pitch

Perfect Pitch was shaped by call center veterans who needed a solution to make their call centers better than any others. Perfect Pitch is an elegant solution that addresses both of these significant call center problems. The way Perfect Pitch works, there’s no substitute to the script in the first place. It eliminates immaterial conversations and reduces human faults. It makes training new agents a breeze and frees up current agents for different tasks. It also saves agents from the stress of trying to stay calm when dealing with a furious customer

Semafone

Semafone

The mission of Semafone is to secure the world’s data while protecting the reputations of its most valuable brands. Founded in 2009, the company has been tackling compliance challenges faced by the UK contact center industry. Today, they employ over 100 people in Europe, North America and Australia, along with 25 countries across five continents. As a recognized global leader in secure voice transactions, Semafone’s technology is integrated with over 30 Payment Service Providers. Its technology ensures customer data is transmitted directly from the caller’s handset to the appropriate third party, bypassing the agent and their desktop

Serenova

Serenova

Serenova helps in achieving better results by delivering insight-rich customer experiences on the world’s most dependable, easy-to-use, and intelligent cloud contact center solution, which is CxEngage. Interactions can be unexpecting in a contact center, and customers might be calling, texting, or emailing to place an order, ask a query, or solve a problem. Every time a customer contacts, it’s a chance to make or break the company’s reputation. With Serenova, organizations can look forward to every interaction, because they will have the confidence that CxEngage can deliver on the moment of truth

Yodel Technology Services

Yodel Technology Services

Yodel Technology Services have decades of experience in marketing products and strive to understand all verticals and industries. They allow clients to best attack a campaign for the clients the right way because they have engaged in the markets personally and understand the behavior. Their technology team has been involved in and built many dialers, voice broadcasting and CRM technologies. They took the combined mind share of decades of experience and created a fully innovative controlled technology that is an entirely integrated Dialer, Avatar, and CRM technology