Top 10 Contact Center Technology Consulting/Service Companies - 2020
While technology is advancing throughout nearly every industry, it is evolving at an amazingly fast pace in the realm of contact centres. In fact, technological innovations are changing how customer service is being delivered in ways that are dramatically impacting the customer experience. There are numerous contact centre vendors in the market today and businesses find it difficult to choose the appropriate one who can guide them in building long-lasting customer relationships. Coming to the rescue are solutions that incorporate technologies, including AI and machine learning, have propelled businesses of all sizes to redefine service and customer success. Yet, these technologies are still in their infancy. Next year, there is likely to be much more progress that will further amplify the need for greater capabilities when it comes to service delivery, as well as to meet customer expectations. Also with a great CRM, and other call centre analytics tool, one can have many options to expand its business. In 2021, we hope to see increased usage of analytics in all customer support activities. It will allow getting the best of a customer support team, both in-house and outsourced. The tools will also help to resolve customer queries and issues in the very first call.
Paving the way to such businesses, the editorial board of CIOReview magazine brings its latest “10 Most Promising Contact Centre Technology Consulting/Service Companies – 2020” edition. The featured companies exhibit the ability to deliver contact centre technology solutions and provide actionable insights to organizations who seek to optimize their contact centre services and improve their customer's journey with a better experience.