Top 10 Contact Center Technology Consulting/Service Companies - 2019

While 2018 saw various technological disruptions in the contact center technology, 2019 is experiencing advancements along with improved analytics and efforts to personalize social media interactions with customers. Technologies such as the internet of things (IoT) and artificial intelligence (AI) are making deep inroads into contact center services. Digitalization is also transforming the sector significantly by completely restructuring the modern business environment. With advancements like machine-to-machine communications via unified omnichannel communications, a futuristic contact center strategy is going to be crucial for businesses looking to stay competitive.

Technology is bringing in highly intuitive contact center services to transform conventional customer experience strategies. The next aim for the companies would be to curate an advanced analytics solution that can employ the insights generated from the technologies. The generated insights will also play a key role in the automation of legacy processes. Virtual assistants, chatbots, and robotic process automation among other innovations have created a paradigm shift in the way customers expect and demand. The firms are increasingly moving towards enhancing their omnichannel capabilities pertaining to contact centers.

We present to you “10 Most Promising Contact Center Technology Consulting/Services Companies 2019”

Top Contact Center Technology Consulting/Service Companies

DogFish Consulting (DFC) is a leading provider of Avaya Aura Contact Center (AACC) and UCaaS/CCaaS related services to clients for business success. Leading with a team of world-class experts who hold extensive experience in architecting experiences with AACC, DFC dives deep into the integrations and offers customizations to build an optimal contact center environment for clients. DFC empowers contact center management by introducing automation and providing them with a comprehensive view of the performance of their business. With world-renowned experts in the field of designing and implementing omni-channel contact center solutions, DFC’s team of subject matter experts have roots in the creation of the Avaya technology and hold over 20 years of invaluable expertise in this domain

Everise is a well-known Asia-based global experience company, powering transformation for Fortune 500 companies and the world’s most loved Unicorns. Having strong relationships and in-depth technical knowledge, the company nurtures innovation and delivers immersive customer experiences for the brands of tomorrow. At Everise, the team understands the clients’ needs as unique as the customers and work together to define clients’ ideal support outcomes and then draw from their suite of experience-focused business solutions to craft a winning strategy. Everise CX is a premium multilingual, omnichannel, conversational AI support product that revolutionizes both customer and employee experiences

For over twenty-five years, Skybridge Americas has delivered an elegant contact center, multi-channel, and product fulfillment solutions. It helps North American companies improve every aspect of their customers’ experience. With a team of 1,000 highly skilled, Skybridge Americas is a customer-focused problem-solver, providing world-class Omni Channel Customer Contact Services. The company delivers a consistently superior experience across all touchpoints, at every phase of the customer lifecycle. Their new call center innovation, SkyAssist®, is a game-changing IT solution that delivers superior customer experience, 100% compliance, and dramatically reduced costs

C3/CustomerContactChannels

C3/CustomerContactChannels

Established in 2004, C3 is an everise company that provides contact centers for corporations who see outsourcing objectives as a strong element. The company, with its strong relationships and in-depth knowledge, allows organizations to nurture innovation and provide immersive experiences for the brands of tomorrow. The technology that C3 offers includes Interactive Web Response, C3i, and Robotic Process Automation. The company specializes in Contact Center Solutions--Service and Sales, Performance Optimization Solutions, Customer Management, Multi-channel service, BPO, Customer care, customer contacts and interactions, and Customer management solutions. The headquarters of the enterprise is in Miramar, Florida

Faneuil

Faneuil

Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support. Any organization can count on Faneuil to represent them in the very best light, exactly as it should be. Their employees deployed across all channels are rigorously trained not just to deliver the right answer, but to be fierce guardians of the brand. The company can rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational areas online within days of contract award

HighPoint Global

HighPoint Global

Established in 2006, HighPoint is a digital solutions provider that helps the citizens in getting access to healthcare, feed troops around the globe, and facilitates the U.S. social diplomacy via IT services, contact center support, training, and media services. The enterprise functions with federal clients to provide IT services, training, contact center optimization, and data and digital services for conquering challenges with innovation, agility, and experience. The company is specialized in Human-Centered Design, Citizen Experience, Contact Center Optimization, Project & Program Management, Quality Assurance Services, Training and Learning, CX Consulting, Digital Transformation, Digital Services, Software Development, Data Analytics, Data Services, and Agile Coaching

Merrill and Associates

Merrill and Associates

Merrill & Associates is a family-owned and operated Communications Company and a leading provider of end-to-end business communications solutions, including Enterprise Telephony, Contact Center, Data Networks (LAN/WAN), and Network Consulting. Having understood that every contact center is unique, with unique challenges, individual objectives, and unique opportunities, drive new and better business, the company offers innovative tools in the contact center space. Strategic contact center consulting services from Merrill and Associates can help chart a vision based on the best available technology, and their Engineering and Design team can deploy it into clients’ environments

Qualfon

Qualfon

Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. It is a people-focused business providing contact center services, integrated marketing solutions, big data analytics, and back-office processing. Having experienced BPO leadership and a strong track record of business growth, Qualfon helps companies reduce costs and deliver superior customer experiences. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain where the employees stay longer, providing you a higher quality service at a lower price

Stellar

Stellar

Stellar is a leading CX organization operating across the Asia Pacific, USA and South Africa. Reaching beyond traditional BPO, Stellar designs and deploys solutions anchored around the delivery of exceptional customer experiences through its outsourcing, consulting, and digital businesses. For over 21 years, the company has designed solutions that respond to the changing needs and expectations voiced by customers and employees alike. They allow organizations to convert their customer needs into action. With expertise across multiple industries and critical business functions, Stellar delivers outstanding experiences, driving innovation to improve the way business is done

WebHelp

WebHelp

Established in 1994, WebHelP is a business process outsourcer (BPO) that specializes in payment management and customer experience in addition to sales and marketing services throughout the social, voice, and digital channels. The company emphasizes on engineering performance improvements and delivering a true and long-lasting transformation in its clients’ operating models to generate financial benefit. The company specializes in multichannel, voice, non-voice, customer experience, customer excellence, customer contact, contact center, call center, digital, social media, webchat, help-desk, sales, receivables, inbound, outbound, collections, outsourcing, customer management, and telecommunications. WebHelp is based in Larbert, Falkirk