Top 10 Contact Center Technology Consulting/Service Companies - 2020

While technology is advancing throughout nearly every industry, it is evolving at an amazingly fast pace in the realm of contact centres. In fact, technological innovations are changing how customer service is being delivered in ways that are dramatically impacting the customer experience. There are numerous contact centre vendors in the market today and businesses find it difficult to choose the appropriate one who can guide them in building long-lasting customer relationships. Coming to the rescue are solutions that incorporate technologies, including AI and machine learning, have propelled businesses of all sizes to redefine service and customer success. Yet, these technologies are still in their infancy. Next year, there is likely to be much more progress that will further amplify the need for greater capabilities when it comes to service delivery, as well as to meet customer expectations. Also with a great CRM, and other call centre analytics tool, one can have many options to expand its business. In 2021, we hope to see increased usage of analytics in all customer support activities. It will allow getting the best of a customer support team, both in-house and outsourced. The tools will also help to resolve customer queries and issues in the very first call.

Paving the way to such businesses, the editorial board of CIOReview magazine brings its latest “10 Most Promising Contact Centre Technology Consulting/Service Companies – 2020” edition. The featured companies exhibit the ability to deliver contact centre technology solutions and provide actionable insights to organizations who seek to optimize their contact centre services and improve their customer's journey with a better experience.

    Top Contact Center Technology Consulting/Service Companies

  • 1

    Allstream’s Contact Center is designed to help modern support teams achieve the right mix of performance, quality, and reliability for clients. This is a robust unified communications tool to enhance omnichannel communication via voice calls, email, web-chat, AI, Chat Bots, SMS, or social media between end-consumers and agents. For workforce management, the contact center dashboard provides supervisors access to real-time information on agents and queues, emotion detection for quality assurance, within or outside the office via customized dashboards along with the capability to run both standard and custom reports

  • 2

    ComLink Telecommunications

    ComLink Telecommunications

    Since 2001, ComLink Telecommunications has been a leading provider of innovative telecommunication services. Headquartered in Northern Virginia, The company assists a diverse array of customers located throughout the metropolitan Washington, D.C. area. ComLink's experts realize that effective communications are at the heart of your business, and we work in concert with your company to develop the solutions you need, and can expand upon them as you grow. With unparalleled service and state-of-the-art products, ComLink Telecommunications LLC is your source for reliable service to meet all of your business' communications needs

  • 3

    CST Corp

    CST Corp

    Leading the South Texas region since 1994, CST Corp is one of only 50 Tier Two Cisco Gold partners in the United Sates. CST Corp focuses on IT engineering, project management, delivery, and professional services that meet and exceed customers'​ expectations. The company provides technology and network Infrastructure services. With a team of highly skilled professionals providing and implementing solutions in voice, video, data and network infrastructure, CST Corp is a one-stop solution provider for the technology needs of companies. Providing Cisco services and technologies that can seem daunting, complex and expensive, CST's engineers and sales teams can not only lower costs substantially for Cisco solutions

  • 4

    DogFish Consulting

    DogFish Consulting

    DogFish Consulting is a team of experts working to empower companies to create an exceptional Multi-Channel experience and engagement for their customer relationships. For over 25 years, our team has focused on creating solutions that delight clients along with growing their business. The DogFish Consulting team is committed to your business success

  • 5

    Iris Communications

    Iris Communications

    Iris Communications has been installing business communications systems since 1993, providing telephone system solutions for companies with over 100 locations and 10,000 employees

  • 6

    Majuda Corporation

    Majuda Corporation

    Majuda Corporation, headquartered in Boca Raton, Florida, specializes in the development of call recording, quality management and customer interaction solutions that present organizations of any size with the ability to securely listen, understand and react to the needs of their customers and employees. The value that Majuda delivers to the market is the secure and compliant method for companies to not only handle their contact center call recording, but client communications, staff communications and business processes throughout an entire organization. In addition, Majuda’s reporting and analysis tools empower clients with the knowledge and insight to improve agent performance, optimize communications resources and increase revenue

  • 7

    Percipia

    Percipia

    Headquartered in Chicago, Illinois USA, Percipia is globally recognized as a technology leader within the hospitality industry. Percipia has an established presence as a pioneer in the advancement of next-generation guestroom technologies, including IP Telephony, system integration, messaging platforms, and feature-rich applications. The company's versatile and innovative solutions improve operational efficiency and enhance the guest experience

  • 8

    Teletech Communications Inc.

    Teletech Communications Inc.

    Teletech Communications Inc. was established in 2004 and has been serving customers all over United States. The company is providing Advanced VoIP Solution phone systems to businesses all over Chicagoland. Technical knowledge and expertise, high quality customer service, combined with excellent Avaya’s phones have added to its success in rapidly gaining market share. The company has customers from variety of fields. Customers can always count on our 24/7 friendly professional advice and unparalleled technical support

  • 9

    Teltek Systems

    Teltek Systems

    Teltek Systems, Inc. is a second generation; woman owned and operated technology solutions integrator. As a Certified Avaya, Zultys, NEC, and Microsoft Partner, Teltek’s knowledgeable staff is your one-stop technology support provider for your telecommunications and IT needs

  • 10

    Ziegler Communications

    Ziegler Communications

    Ziegler Communications, LLC is an SBA 8(a) certified women-owned and operated small business headquartered in Ashburn, Virginia. For more than ten (10) years Ziegler has provided a full spectrum of IT professional and technical advisory support services, O&M (Operations and Maintenance) support for managed telecommunications services, and Digital Forensics Mentoring and Training. As an SBA 8(a) program participant and woman-owned small business, Ziegler Communications is a trusted IT professional services provider ready to take the challenge to help create processes, develop management approaches, coordinate change, and build technologies that help our clients overcome obstacles and thrive