With an aim to help businesses increase sales, improve efficiency, and reduce cost, CallShaper offers its leading cloud-based call center platform, which provides agents with the flexibility to work from anywhere. As a SaaS-based solution for auto dialer, it helps businesses monitor inbound and outbound calls, track agent performance in real time, and effectively manage leads, telemarketing, and sales processes. “Right from the beginning, our solution had been focused on outbound telemarketing and sales and helping clients be compliant with the ever-evolving regulations in the telemarketing space while still being efficient,” asserts Bob Wienholt, CEO and Co-founder of CallShaper.
He explains that for sales-based call centers, generating leads lies at the core of a telemarketing campaign, but closing a sale is equally important. As such, proper lead management undoubtedly becomes a must for consistent sales and increased closures. In essence, lead management distills into getting the leads into the system as quickly as possible and monitoring their performance in real time. As companies often have several leads from different sources, tracking their performance becomes difficult. Real-time lead source reporting by CallShaper makes it easier to identify quality leads and also potential issues related to a lead performance, which helps to mitigate the problems quickly without killing the performance of their campaign. “The user-friendly interface and flexibility of our platform make us a go-to solution provider. All a client has to do is sign up, put the leads in our system, and they are all set. “Our solution combines all three major aspects together: ease of use, accurate real-time reporting, as well as the flexibility to maximize agents’ efficiency,” says Wienholt.
Our solution combines all three major aspects together: ease of use, accurate real-time reporting, as well as the flexibility to maximize agents’ efficiency
Along with its intuitive platform, CallShaper also offers dynamic scripting flexibility, which allows clients to tailor their campaign's scripting as per their customer’s needs, alongside integration with third-party systems. It allows even non-developers to program the sales script and branching logic as well as adhere to regulatory requirements. Wienholt notes, “Amidst the ever-changing state regulations and the need to comply with TCPA (Telephone Consumer Protection Act), companies need to effectively manage their agent’s time and make the best out of their leads.” With CallShaper’s built-in compliance rules, companies don’t have to worry about compliance regulation issues. CallShaper also offers many integration options, including APIs, to integrate its software seamlessly with clients’ in-house CRM systems or even third-party systems.
Most importantly, CallShaper’s robust platform and solutions are backed by its premier support and training services. In fact, by deploying CallShaper’s solution, users can be up and running quickly with minimal training, which eradicates the need for dedicated IT support. The company considers client feedback as the utmost priority and builds on them with an aim to improve its software’s capabilities. “We assist our clients in getting the most out of our software, in a way that's best for their business growth. Our superior support services and engagement with the clients, right from the beginning throughout the entire process, sets us apart from our competitors,” states Wienholt. “For the future, we aim to expand our focus on inbound sales and customer service calls while constantly improving our system to keep up with growing needs of customers” he concludes.