Thrio: Get More Done, Faster And Easier Than Ever

For CIOs, IT strategy and implementation have to deliver real results. With pressure coming from all sides to move to the cloud and automate, enterprises would be wise to look at Thrio. Thrio’s CCaaS platform drives efficiencies across the enterprise. From deep automation capabilities that can be combined into a vast array of unique workflows to a platform with record-fast deployments, Thrio customers trust its all-in-one contact center infrastructure to meet them-- and their customers—wherever they are across the globe.

CIOs face two related challenges when it comes to cloud adoption. First, enterprises may be reluctant to move to the cloud due to concerns about reliability, the need to extract value from existing capital expenditures, and the critical importance of a clear migration path. Thrio can help address the issues that CIOs face as enterprises begin or complete migration from premise to cloud. Second, for CIOs in enterprises with contact centers already in the cloud, Thrio’s reliable, redundant, federated cloud-on-cloud system can monitor load, spin up additional resources on the fly, and push updates to individual microservices without interrupting the system at large. Additionally, Thrio’s architecture allows for significant seat counts and massive throughput without issue. “Thrio can be deployed into the hypercloud provider of your choice. This enables enterprises with specific requirements for data protection certifications, geographic restrictions, and other particular needs to be accommodated with ease,” says Lance Fried, CMO of Thrio.

There are two trends looking into 2020 that Thrio is well positioned to deliver to customers.

Fried says, “First, we see what we’re calling ‘impact automation’ at the forefront of the contact center space. By that we mean automation capabilities that are both easy to configure and that deliver measurable results for the enterprise. When it’s done right, automation helps get the most out of agents and extracts maximum value from investments in modern contact center infrastructure software.” For Thrio, these high-powered automations are made even more impactful by incredibly short ideation, design and deployment cycles.

Second, enterprises are looking for flexibility at all levels in contact center platforms, from agent role definitions to the ability to mix and match platforms themselves-- voice from one platform, digital offerings from another.