CIOs face two related challenges when it comes to cloud adoption. First, enterprises may be reluctant to move to the cloud due to concerns about reliability, the need to extract value from existing capital expenditures, and the critical importance of a clear migration path. Thrio can help address the issues that CIOs face as enterprises begin or complete migration from premise to cloud. Second, for CIOs in enterprises with contact centers already in the cloud, Thrio’s reliable, redundant, federated cloud-on-cloud system can monitor load, spin up additional resources on the fly, and push updates to individual microservices without interrupting the system at large. Additionally, Thrio’s architecture allows for significant seat counts and massive throughput without issue. “Thrio can be deployed into the hypercloud provider of your choice. This enables enterprises with specific requirements for data protection certifications, geographic restrictions, and other particular needs to be accommodated with ease,” says Lance Fried, CMO of Thrio.
There are two trends looking into 2020 that Thrio is well positioned to deliver to customers.
Fried says, “First, we see what we’re calling ‘impact automation’ at the forefront of the contact center space. By that we mean automation capabilities that are both easy to configure and that deliver measurable results for the enterprise. When it’s done right, automation helps get the most out of agents and extracts maximum value from investments in modern contact center infrastructure software.” For Thrio, these high-powered automations are made even more impactful by incredibly short ideation, design and deployment cycles.
Second, enterprises are looking for flexibility at all levels in contact center platforms, from agent role definitions to the ability to mix and match platforms themselves-- voice from one platform, digital offerings from another.
Thrio can be deployed into the hypercloud provider of your choice. This enables enterprises with specific requirements for data protection certifications, geographic restrictions, and other particular needs to be accommodated with ease
Thrio helps enterprises capitalize on these market directions. The heart of the Thrio platform is a native robotic process automation (RPA) engine. This enables complex, multi-step, omnichannel interactions to occur with a few clicks or even fully independent of agents. Fried went on to say, “We know that implementing these automations can seem intimidating and time consuming, and we’ve made it incredibly simple and powerful at the same time.” Thrio’s RPA engine is code-free and configured with a visual drag and drop interface.
On the platform level, Thrio can be deployed as a complete solution or as an overlay on existing environments. At the agent level, Thrio offers fine-grained control over roles, skills, and permissions, allowing enterprises to empower agents as they see fit.
Thrio also features five key certifications in data protection and security: HITRUST, GDPR, PCI, SOC- 2, and HIPAA. These are third-party audited results that offer essential benefits to customers in a range of industries.
Finally, Thrio is unique in how it prices its offering. With multiple usage-based pricing models, Thrio offers customers tremendous flexibility in how they use and pay for system access.
Fried wrapped up by saying, “Customers thrive on Thrio because of our cloud-native status and all the benefits that offers, as well as our hundreds of open APIs and the automation capabilities that define this platform.”