The power to actively communicate is provided by Ytel's cloud based solution. Ytel's X5 Cloud contact center maximizes agent performance by providing them with software that utilizes features to optimize the structure of a business. Depending on specific business models Cloud Contact Center is built to cater to traditional or multi-location Contact Centers. “X5 enhances a Contact Center's productivity with improved inbound and outbound calling performance. Based on custom settings, a contact center can adjust agent roles in order to meet inbound and outbound call volume needs automatically,” says Newsom.
For further support of outbound business calling, Ytel has fabricated a solution called SimpleDial that enables the organizations to make up to 400 percent more calls in an hour without being concerned about the additional cost.
As a full-service carrier with a company owned network, using Ytel as your preferred communications vendor simplifies the process of complex telecom requirements
Ytel is a bootstrapped company. The self-funding allows them to maintain outright control over the network. Additionally, the firm’s approach towards partnership is precisely related to the array of solutions they build and configure. Ytel’s' partnership with preeminent firms like Juniper and Cisco benefits them in staying at par with the prevailing technological trends in the communication demesne.
Over the years, the firm has been able to provide businesses cost effective solutions that power modern communications through phone, text message, email, and direct mail. Ytel’s' approach to provide organizations with powerful communication and optimized cloud-based solution sets them apart from their competition. “As a full-service carrier with a company owned network, using Ytel as your preferred communications vendor simplifies the process of complex telecom requirements,” says Newsom. In the days to come, Ytel will launch message360, which according to Newsom will prove to be an empowering technology in relevance to the current communication needs. The solution will better connect prospects, leads, and customers to facilitate an edge towards the growth of businesses.