LocationSmart delivers ubiquitous services enabling location across all forms of contact to streamline mobile engagements and help automate contact center processes for self-service. “We have built our platform on cloud technology for easy accessibility by enterprises that are secure, scalable and robust,” says Proietti. In addition to enabling real-time contextual interactions, the company’s data adds powerful geospatial intelligence to the organization’s analytics. This serves the ultimate goal of customers to understand call patterns, leading to predictive experiences in the future.
Being entirely cloud-based, LocationSmart’s solutions are available for customers through web service APIs to access location and communication capabilities through a single integration. These solutions boost organizations’ capabilities to leverage new services without necessitating any reintegration or upgrades of existing package solutions.
The company’s solutions showcase a rich portfolio of unique features like geofencing, device details and geospatial content to simplify contact center integration.
LocationSmart improves the metrics of key performance indicators like calls per day and number of calls handled by agents. For instance, LocationSmart’s customers in the service assistance category were facing the challenge of providing real-time knowledge of caller location for the agent and dispatch. LocationSmart automated the process of entering ZIP codes and obtaining location, facilitating geographic call routing, priority call queuing, service assistance, and dispatch. As a result, customers gained streamlined operations and consistency across all modes of engagement.
We locate mobile, landline, online or SMS devices enabling organizations to intelligently route and contextually engage with their callers
The firm obtains the location of mobile callers through its direct trusted partner relationships with the wireless carriers. “Our customers are confident that user privacy is well managed while we implement services in their organizations,” says Proietti.
“Our focus started principally with network location in North America, and has grown to a full spectrum global location and engagement platform with SMS, IP geolocation, Wi-Fi, Compliance, and more,” says Proietti. LocationSmart is looking forward to working with operators across the globe to develop the ability to locate mobile devices solely through network capabilities. The company also aims to offer caller identity verification capabilities through Telco-provided information for businesses to be more efficient in their most sensitive engagements.