Ytel, a provider of cloud based communication solution has unveiled its much acclaimed advanced sounboard technology that will assist agents with phonological disorders to excel in contact center industry....  more>>
Monday, August 10, 2015
The providers of behavioral call centre software, Mattersight announces its latest release named ROI (Return on Investment) calculator...  more>>
Tuesday, August 11, 2015
VBVoice, the flagship product of Pronexus now integrated with VisualConnect will support simultaneous dual channel development to create powerful, voice and data enabled applications....  more>>
Wednesday, August 12, 2015
OpenSpan, provider of automation technologies gets into strategic alliance with Intradiem, provider of Intraday Automation solutions including Contact Center, Back Office and Retail....  more>>
Friday, August 14, 2015
Zappix, a provider of Visual IVR platform recently announced a new self-service feature enabling customers to resolve problems on their own before calling customer service. The features are designed to be easily accessible while the customer service is put on hold and even after a session with an agent....  more>>
Tuesday, August 25, 2015
For enabling agents to easily manage multiple interactions with a flexible and intuitive dashboard to focus on delivering excellent customer support, ShoreTel- a subsidiary of ShoreTel Connect releases ShoreTel Connect Contact Center. Capitalizing on its Enterprise Contact Center solution, it will expand its technology into multi channel routing and deep reporting to its cloud service....  more>>
Thursday, August 27, 2015
Easy on Hold, the provider of custom messages deployed on phone systems while the users are waiting on hold, has been now made available on Asterisk open source telephony engine....  more>>
Tuesday, September 1, 2015
NetSapiens released the all new SNAPsolution with special features, enhancements, and SNAPped In Services for its service provider clients. Being a dedicated VoIP and Unified Communication software solution provider; it specializes in developing future-proof technology for service providers of varied sizes and business models....  more>>
Thursday, September 3, 2015
Tactical TeleSolutions, an outsourced contact center, announces the key results of implementing 3CLogic’s cloud platform to offer faster deployments and meet service level requirements....  more>>
Monday, September 7, 2015
IP Phone Warehouse, a specialty reseller of VoIP phones, video conferencing equipment, IP cameras and network devices announces the release of Yealink SIP-T40P....  more>>
Friday, September 18, 2015
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