Platform 3.0 features Manually Approved Calling (MAC) to help agents review all the information regarding call and approve it for other agents immediately. The suite enables switching between approving and taking calls....  more>>
Thursday, February 12, 2015
Acqueon, a provider of software solutions for the customer collaboration industry, announces that its Lync-native Acqueon iQ (AiQ) contact center solution will be offered as a replacement ...  more>>
Monday, February 23, 2015
VPI, a provider of communications recording, analytics and workforce optimization (WFO) software solutions and services has unveiled VPI INTELLIGENCE – Customer Experience BI and analytics platform...  more>>
Thursday, March 19, 2015
Virtual Hold Technology (VHT), a provider of omni-channel callback solutions for contact centers, has added Avtex to its growing roster of reseller channel partners....  more>>
Tuesday, March 24, 2015
Virtual Hold Technology (VHT), a provider of multichannel customer callback solutions, has joined the Interactive Intelligence Global Alliance Program....  more>>
Tuesday, March 24, 2015
Callback Cloud for Business, a SaaS platform, puts callers’ place in queue if they are bound to be on hold. Once any CSR becomes available, this intutive and cost effective solution calls those queued customer back through various channels....  more>>
Wednesday, April 8, 2015
Voice4Net, a customer interaction and voice communication solutions provider, announces its partnership with EarthBend –a distributor of telecommunications, wireless and networking solutions– to offer its new WebRTC Framework...  more>>
Tuesday, June 16, 2015
Verint Systems, a provider of Actionable Intelligence solutions for customer engagement optimization...  more>>
Wednesday, July 22, 2015
“By selecting candidates that are more likely to pass training, we get more agents past that hump and onto the phone where they begin to provide value to their employer”....  more>>
Wednesday, July 29, 2015
Underground Elephant, a technology company, launches Call Bidding Marketplace (CBM) platform. ...  more>>
Friday, July 31, 2015
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