Connecting the Dots with Customer Experiences
Martin Lampman, Director, Customer Support Operations at BCLC
Digital transformation provides opportunities for customer experience
Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company
The Contact Center of the Future: Embracing Culture and Advanced...
Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
Customer Care and Self-Support Materials: The Ultimate Hybrid
James Ramey, CEO, DeviceBits
Three Ways Contact Centers can Shape Customer Experiences
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
Revolutionary User Experience (UX) for the Contact Center
Jerry Grassi, VP Sales, Skuid
Five Trends Driving the Evolution of Omni-lingual Support...
Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Differentiating your Customer Experience While...
Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation
Cloud Choices for Customer Engagement: What's...
Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence