Connecting the Dots with Customer Experiences

Connecting the Dots with Customer Experiences

Martin Lampman, Director, Customer Support Operations at BCLC

Digital transformation provides opportunities for customer experience

Digital transformation provides opportunities for customer experience

Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company

The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience

The Contact Center of the Future: Embracing Culture and Advanced...

Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

Five Trends Driving the Evolution of Omni-lingual Support...

Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge

Differentiating your Customer Experience While Maintaining Profitability

Differentiating your Customer Experience While...

Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation

Successful Contact Center Cloud Migrations

Successful Contact Center Cloud Migrations

Scott Prater, VP of Technology, PPT Solutions

Keeping Call Center Professionals Motivated with Increasing Call Center Technology

Keeping Call Center Professionals Motivated...

Ed Ariel, VP of Customer Service, ezCater

Guidelines for Finding the Right BPO Partner

Guidelines for Finding the Right BPO Partner

Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

Cloud Choices for Customer Engagement: What's...

Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence

Waking up to the Contact Center Technology Revolution

Waking up to the Contact Center Technology...

Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Culture. Service. Growth: The Mega Combo of Cloud and Contact Centers

Culture. Service. Growth: The Mega Combo of...

Tim Montgomery, Managing Owner and Tim Handren, Managing Owner, Culture. Service. Growth

The Future of Contact Center Technology Lies Not in the Technology Itself

The Future of Contact Center Technology Lies...

Lara Ponomareff, Practice Leader, CEB