Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]

The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience

Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
James Ramey, CEO, DeviceBits

Customer Care and Self-Support Materials: The Ultimate Hybrid

James Ramey, CEO, DeviceBits
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Three Ways Contact Centers can Shape Customer Experiences

Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
Jerry Grassi, VP Sales, Skuid

Revolutionary User Experience (UX) for the Contact Center

Jerry Grassi, VP Sales, Skuid
Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge

Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation

Differentiating your Customer Experience While Maintaining Profitability

Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation
Scott Prater, VP of Technology, PPT Solutions

Successful Contact Center Cloud Migrations

Scott Prater, VP of Technology, PPT Solutions
Ed Ariel, VP of Customer Service, ezCater

Keeping Call Center Professionals Motivated with Increasing Call Center Technology

Ed Ariel, VP of Customer Service, ezCater
Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Social Media Customer Care Plan

Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services
Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Guidelines for Finding the Right BPO Partner

Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS