How Remote Agents Working Virtually Improve Sales Efficiency
Joe Orr, EVP Insurance, Clearlink
Augmented Reality: The Future of Field Service Management
Ryan Snellings, Vice President Operations, Fresenius Kabi
The Best of Both the World's is Required, but it is people Who Add...
Jim Iyoob, Chief Customer Officer, Etech Global Service
Speaking of Disruption: How Messaging and AI will Disrupt the...
Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments
Is Customer Service Dead!
Bradly Sax, Global Director, Guest Experience, Delaware North
Recent Technology Developments: The Impact on the Contact...
Cippy Seidler, Director, Consumer Care Center, Banner Health
Shaping Customer Experience
Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS
Connecting the Dots with Customer Experiences
Martin Lampman, Director, Customer Support Operations at BCLC
The Contact Center of the Future: Embracing...
Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
Three Ways Contact Centers can Shape Customer...
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]