Tearing Up the Old-Fashioned Boundaries between It and Business
Chris Windebank, IT Director-Global Marketing, Bacardi
The Shift towards a Proactive and Personalised Contact Center Industry
Nigel Piper, Executive GM - Customer Experience, Xero
I Am A Late Bloomer.
Aaron Guerrero, Head, Customer Services, Pacific Cross
Contact Center Operations Turn Your Product into Experience
Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons Children’s Centers LLC
Still A Long Way For Automation To Take Over Customer...
Ed Ariel, Global Head - Service Operations, EZ Cater
From Agent To Advocate
Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross NC
Customer Experience Benefits of Contact Center Services
Janie Frank, Knowledge Management Analyst, Hunter Douglas
Selecting The Contact Center Cloud Vendor That...
Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties
Five Different Approaches to Managing...
John Kelly, Chief Product Officer, Lionbridge
Don't Call it a Contact Center - The DFW...
Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
The Wisdom of the Customer
Nick Snively, Senior Director, Academic Success Operations, 2U, Inc.
Using Technology: The Journey to Build and...
Billie Sue Durden, Director, Meadows Regional Medical Center
How Remote Agents Working Virtually Improve...
Joe Orr, EVP Insurance, Clearlink
Augmented Reality: The Future of Field Service...
Ryan Snellings, Vice President Operations, Fresenius Kabi
The Best of Both the World's is Required, but...
Jim Iyoob, Chief Customer Officer, Etech Global Service
