Augmented Reality: The Future of Field Service Management

Augmented Reality: The Future of Field Service Management

Ryan Snellings, Vice President Operations, Fresenius Kabi

The Best of Both the World's is Required, but it is people Who Add More Value

The Best of Both the World's is Required, but it is people Who Add...

Jim Iyoob, Chief Customer Officer, Etech Global Service

Speaking of Disruption: How Messaging and AI will Disrupt the Contact Center

Speaking of Disruption: How Messaging and AI will Disrupt the...

Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments

Is Customer Service Dead!

Is Customer Service Dead!

Bradly Sax, Global Director, Guest Experience, Delaware North

Recent Technology Developments: The Impact on the Contact Center Environment

Recent Technology Developments: The Impact on the Contact...

Cippy Seidler, Director, Consumer Care Center, Banner Health

Shaping Customer Experience

Shaping Customer Experience

Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS

Connecting the Dots with Customer Experiences

Connecting the Dots with Customer Experiences

Martin Lampman, Director, Customer Support Operations at BCLC

Digital transformation provides opportunities for customer experience

Digital transformation provides opportunities...

Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company

The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience

The Contact Center of the Future: Embracing...

Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer...

Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

Five Trends Driving the Evolution of...

Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge

Differentiating your Customer Experience While Maintaining Profitability

Differentiating your Customer Experience While...

Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation