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Joe Orr, EVP Insurance, Clearlink
Augmented Reality: The Future of Field Service Management
Ryan Snellings, Vice President Operations, Fresenius Kabi
The Best of Both the World's is Required, but it is people Who Add...
Jim Iyoob, Chief Customer Officer, Etech Global Service
Speaking of Disruption: How Messaging and AI will Disrupt the...
Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments
Is Customer Service Dead!
Bradly Sax, Global Director, Guest Experience, Delaware North
Recent Technology Developments: The Impact on the Contact...
Cippy Seidler, Director, Consumer Care Center, Banner Health
Shaping Customer Experience
Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS
Connecting the Dots with Customer Experiences
Martin Lampman, Director, Customer Support Operations at BCLC
Digital transformation provides opportunities...
Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company
The Contact Center of the Future: Embracing...
Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
Customer Care and Self-Support Materials: The...
James Ramey, CEO, DeviceBits
Three Ways Contact Centers can Shape Customer...
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
Revolutionary User Experience (UX) for the...
Jerry Grassi, VP Sales, Skuid
Five Trends Driving the Evolution of...
Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Differentiating your Customer Experience While...
Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation
