Jim Iyoob, Chief Customer Officer, Etech Global Service

The Best of Both the World's is Required, but it is people Who Add More Value

Jim Iyoob, Chief Customer Officer, Etech Global Service
Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments

Speaking of Disruption: How Messaging and AI will Disrupt the Contact Center

Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments
Bradly Sax, Global Director, Guest Experience, Delaware North

Is Customer Service Dead!

Bradly Sax, Global Director, Guest Experience, Delaware North
Cippy Seidler, Director, Consumer Care Center, Banner Health

Recent Technology Developments: The Impact on the Contact Center Environment

Cippy Seidler, Director, Consumer Care Center, Banner Health
Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS

Shaping Customer Experience

Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS
Martin Lampman, Director, Customer Support Operations at BCLC

Connecting the Dots with Customer Experiences

Martin Lampman, Director, Customer Support Operations at BCLC
Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company

Digital transformation provides opportunities for customer experience

Sue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance Company
Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]

The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience

Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
James Ramey, CEO, DeviceBits

Customer Care and Self-Support Materials: The Ultimate Hybrid

James Ramey, CEO, DeviceBits
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Three Ways Contact Centers can Shape Customer Experiences

Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]