Contact Center Operations Turn Your Product into Experience
Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons Children’s Centers LLC
Still A Long Way For Automation To Take Over Customer Service In...
Ed Ariel, Global Head - Service Operations, EZ Cater
From Agent To Advocate
Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross NC
Customer Experience Benefits of Contact Center Services
Janie Frank, Knowledge Management Analyst, Hunter Douglas
Selecting The Contact Center Cloud Vendor That is Right...
Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties
Five Different Approaches to Managing Multilingual...
John Kelly, Chief Product Officer, Lionbridge
Don't Call it a Contact Center - The DFW Experience Hub
Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
The Wisdom of the Customer
Nick Snively, Senior Director, Academic Success Operations, 2U, Inc.
Using Technology: The Journey to Build and...
Billie Sue Durden, Director, Meadows Regional Medical Center
How Remote Agents Working Virtually Improve...
Joe Orr, EVP Insurance, Clearlink
Augmented Reality: The Future of Field Service...
Ryan Snellings, Vice President Operations, Fresenius Kabi
The Best of Both the World's is Required, but...
Jim Iyoob, Chief Customer Officer, Etech Global Service
Speaking of Disruption: How Messaging and AI...
Evan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity Investments
Recent Technology Developments: The Impact on...
Cippy Seidler, Director, Consumer Care Center, Banner Health
Shaping Customer Experience
Hui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APS
