Tearing Up the Old-Fashioned Boundaries between It and Business

Tearing Up the Old-Fashioned Boundaries between It and Business

Chris Windebank, IT Director-Global Marketing, Bacardi

The Shift towards a Proactive and Personalised Contact Center Industry

The Shift towards a Proactive and Personalised Contact Center Industry

Nigel Piper, Executive GM - Customer Experience, Xero

I Am A Late Bloomer.

I Am A Late Bloomer.

Aaron Guerrero, Head, Customer Services, Pacific Cross

Contact Center Operations Turn Your Product into Experience

Contact Center Operations Turn Your Product into Experience

Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons Children’s Centers LLC

Still A Long Way For Automation To Take Over Customer Service In Entirety

Still A Long Way For Automation To Take Over Customer...

Ed Ariel, Global Head - Service Operations, EZ Cater

From Agent To Advocate

From Agent To Advocate

Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross NC

Customer Experience Benefits of Contact Center Services

Customer Experience Benefits of Contact Center Services

Janie Frank, Knowledge Management Analyst, Hunter Douglas

Selecting The Contact Center Cloud Vendor That is Right For Your Organization

Selecting The Contact Center Cloud Vendor That...

Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties

Five Different Approaches to Managing Multilingual Contact Centers: How to logistically provide service in any language – regardless of what staff speak

Five Different Approaches to Managing...

John Kelly, Chief Product Officer, Lionbridge

Don't Call it a Contact Center - The DFW Experience Hub

Don't Call it a Contact Center - The DFW...

Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport

The Wisdom of the Customer

The Wisdom of the Customer

Nick Snively, Senior Director, Academic Success Operations, 2U, Inc.

Using Technology: The Journey to Build and Optimize a Small Contact Center

Using Technology: The Journey to Build and...

Billie Sue Durden, Director, Meadows Regional Medical Center

How Remote Agents Working Virtually Improve Sales Efficiency

How Remote Agents Working Virtually Improve...

Joe Orr, EVP Insurance, Clearlink

Augmented Reality: The Future of Field Service Management

Augmented Reality: The Future of Field Service...

Ryan Snellings, Vice President Operations, Fresenius Kabi

The Best of Both the World's is Required, but it is people Who Add More Value

The Best of Both the World's is Required, but...

Jim Iyoob, Chief Customer Officer, Etech Global Service