![Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]](https://www.cioreview.com/newsimages/280x192_oefYc0ga.jpg)
The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience
Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]
Customer Care and Self-Support Materials: The Ultimate Hybrid
James Ramey, CEO, DeviceBits
![Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]](https://www.cioreview.com/newsimages/280x192_520Dk9c1.png)
Three Ways Contact Centers can Shape Customer Experiences
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
Revolutionary User Experience (UX) for the Contact Center
Jerry Grassi, VP Sales, Skuid
Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers
Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Differentiating your Customer Experience While Maintaining Profitability
Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation
Successful Contact Center Cloud Migrations
Scott Prater, VP of Technology, PPT Solutions
Keeping Call Center Professionals Motivated with Increasing Call Center Technology
Ed Ariel, VP of Customer Service, ezCater
Social Media Customer Care Plan
Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services
Guidelines for Finding the Right BPO Partner
Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS
Contact Center Special Edition
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Contact Center
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