Contact Center Operations Turn Your Product into Experience
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Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross NC
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Janie Frank, Knowledge Management Analyst, Hunter Douglas
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Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties
Five Different Approaches to Managing Multilingual...
John Kelly, Chief Product Officer, Lionbridge
Don't Call it a Contact Center - The DFW Experience Hub
Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
The Best of Both the World's is Required, but...
Jim Iyoob, Chief Customer Officer, Etech Global Service