George Hines, CIO, Massage Envy

Using Design Thinking to Craft Customer Experiences

George Hines, CIO, Massage Envy
Michael Ringman, CIO, TELUS International

IoT-Brand-Building Opportunity for Customer Service Organizations

Michael Ringman, CIO, TELUS International
Randy Holl, CIO, Contact Solutions, a Verint Systems Company

Digital Consumerism Changes the Face of the Contact Center

Randy Holl, CIO, Contact Solutions, a Verint Systems Company
Jeff Linden, SVP-IT & CIO, Red Roof Inn

Role of Cloud in Contact Center

Jeff Linden, SVP-IT & CIO, Red Roof Inn
Scott Alcott, CIO, Comcast Corporation

Focus on Resiliency to Unleash Innovation

Scott Alcott, CIO, Comcast Corporation
Supantha Banerjee, CIO, PSC Metals, Inc.

Contact Center - Trends and Opportunities

Supantha Banerjee, CIO, PSC Metals, Inc.
Steve Brescia, Divisional CIO, American Water Enterprises

The Ever-Changing Role of CIOs

Steve Brescia, Divisional CIO, American Water Enterprises