Using Design Thinking to Craft Customer Experiences
George Hines, CIO, Massage Envy
IoT-Brand-Building Opportunity for Customer Service Organizations
Michael Ringman, CIO, TELUS International
Digital Consumerism Changes the Face of the Contact Center
Randy Holl, CIO, Contact Solutions, a Verint Systems Company
Role of Cloud in Contact Center
Jeff Linden, SVP-IT & CIO, Red Roof Inn
Focus on Resiliency to Unleash Innovation
Scott Alcott, CIO, Comcast Corporation
Contact Center - Trends and Opportunities
Supantha Banerjee, CIO, PSC Metals, Inc.
