Omnichannel, Next-Gen Tech And Engaged Agents Converge To Drive...
Michael Ringman, CIO, TELUS International
Using Design Thinking to Craft Customer Experiences
George Hines, CIO, Massage Envy
Digital Consumerism Changes the Face of the Contact Center
Randy Holl, CIO, Contact Solutions, a Verint Systems Company
Role of Cloud in Contact Center
Jeff Linden, SVP-IT & CIO, Red Roof Inn
Focus on Resiliency to Unleash Innovation
Scott Alcott, CIO, Comcast Corporation
Contact Center - Trends and Opportunities
Supantha Banerjee, CIO, PSC Metals, Inc.
