IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

Michael Ringman, CIO, TELUS International

Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

Randy Holl, CIO, Contact Solutions, a Verint Systems Company

Role of Cloud in Contact Center

Role of Cloud in Contact Center

Jeff Linden, SVP-IT & CIO, Red Roof Inn

Focus on Resiliency to Unleash Innovation

Focus on Resiliency to Unleash Innovation

Scott Alcott, CIO, Comcast Corporation

Contact Center - Trends and Opportunities

Contact Center - Trends and Opportunities

Supantha Banerjee, CIO, PSC Metals, Inc.