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CIOREVIEW >> Contact Center >>
CIO Viewpoint CXO Insight CASE Study
  • Vendors  2017
  • Vendors  2016
  • Vendors  2015
  • Vendors  2014
Vendors  2017

Contact Center--
ConnectFirst Case Study
Reduced costs via manpower reduction

ConnectFirst

ComputerTalk Case Study
Real-time monitoring and comprehensive reporting tools

ComputerTalk

SYNQ3 Case Study
Case Study providing an edge in competitive markets

SYNQ3

Revation Systems Case Study
Improves Revenue Cycle through Text/Chat to Schedule Patient Communications

Revation Systems

Pointel Inc Case Study
Increased customer satisfaction by processing payments using the highest level of security

Pointel Inc

Elision Case Study
Decreased operational cost by 50% & Improved Customer Relationship Model

Elision

AVST Case Study
Enhancing Communications Experience for Visitors and Employees

AVST

Aspect Software Case Study
How to improve retention rates

Aspect Software

Contact Center Special Edition
  • July2017-Contact_Center-
  • July2016-Contact_Center-
WHITEPAPERS

Cloud Versus Premise: A Decision Framework for Contact Center Technology Cloud
Cloud Versus Premise: A Decision Framework for Contact Center Technology

Building your brand around better customer service Contact Center
Building your brand around better customer service

Intelligent Contact Routing Customer Experience Management
Intelligent Contact Routing

Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan Contact Center
Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan

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