What Will You Do When the Phones Stop Ringing?
It is quite probable, of course, that the phones will not stop ringing altogether. But the contact center that is prepared for such an eventuality will be better positioned to be responsive to customers no matter how they choose to reach out. And after all, aren’t customer satisfaction and retention the mission of the contact center?
This whitepaper on “What Will You Do When the Phones Stop Ringing?,” highlights:
The Customer Takes Control-Contact centers to focus less on service efficiency (costs) and more on delivering a positive customer experience
The Role of Social Media-Social networks and blogs are now the fourth most popular online activity
Addressing Non-Voice Media-Contact centers are finding that the fundamentals are the same regardless of media.
Right Choice for Your Business-Discover the media preferences and service level expectations