The Future of Contact Centers Rests on the Edge
The future of contact center are more likely to get augmented with “edge” computing and the ability to meet today’s requirements while preparing for tomorrow’s is already within reach.
In the case of contact centers, putting the combined burden of media processing of multichannel platforms (voice, email, chat, text) and the exponential levels of data generated, processed, and stored for every interactive communication in the cloud is by no means a small undertaking.
But it is possible.
In this white paper, discover how a unique distributed approach to cloud contact centers can enhance business continuity, resilience, security, and big data analysis.
Key takeaways from this white paper on “The future of contact centers rests on the edge” :
The growing concern for contact center
Hosted cloud and on-premise not so different
The solution with “edge” computing (fog computing) to the challenges faced by the contact center industry
How “edge” computing can power tomorrow’s contact center