Enghouse Interactive, a developer of a comprehensive portfolio of unified communications and contact center solutions, announces the release of version 9.0 of its flagship Enghouse Contact Center Enterprise product ...  more>>
Wednesday, September 24, 2014
TouchPoint One, a provider of cloud Contact Center Performance Management software has announced the updated version of its Acuity CCPM solution. ...  more>>
Friday, November 21, 2014
Texo.cc, announces the commencing of cloud contact center industry with the aim to update and transform contact centers to a modern and agile customer interaction platform. ...  more>>
Friday, November 28, 2014
The difference between a positive and negative customer service experience sets a standard for the customer care system that a business has implemented. When interacting with customers...  more>>
Tuesday, May 23, 2017
One of the biggest mistakes buyers often make is to add providers for a specific business need without full consideration of the impact to the overall outsourcing model. “Provider sprawl” eats away at a well-intentioned BPO strategy very quickly....  more>>
Monday, January 5, 2015
The contact center is the front line for handling customer inquiries. Corporations, large and small, understand that it’s important to respond to inquiries quickly and effectively....  more>>
Monday, January 5, 2015
Many SIO vendors have incorporated powerful third-party reporting capabilities into their services. These allow contact center managers to quickly identify problems and opportunities, and to honor requests from executive...  more>>
Monday, January 5, 2015
Technology has been historically used in call centers to incrementally enhance offerings, expand footprints, and operate more efficiently over time. The realization of the benefits technology provided to call centers...  more>>
Monday, January 5, 2015
Netop, a provider of swift, secure and seamless software solutions has launched an update to the company’s text, audio and video chat solution, Netop Live Guide for better engaging customers....  more>>
Friday, February 6, 2015
Vocalcom, Contact center software announces the collaboration with the search engine giant Google to achieve high standards for WebRTC solution and establish a comprehensive modernized approach to communications. ...  more>>
Friday, February 6, 2015
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