Bright Pattern, provider of next generation cloud contact center software has announced the benefits of technology partnership with Zingaya....  more>>
Monday, September 22, 2014
Interactive Intelligence Group, provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application....  more>>
Monday, September 22, 2014
Contivio, a global contact center and a provider of telephony software in cloud, announces to enhance its chat functionality so as to vie with its chat only software solution...  more>>
Monday, September 22, 2014
8x8, a provider of cloud contact center, unified communication, and collaboration solutions, announces that two of its solutions have achieved accreditation...  more>>
Monday, September 22, 2014
Several contact centers are buying Connect First platform, the cloud-based contact center software, for reliable s...  more>>
Monday, September 22, 2014
LiveOps, provider of cloud contact center and customer service solutions, recently announced that contact center services provider- Intuitive Solutions has deployed LiveOps WebRTC Solution. ...  more>>
Monday, September 22, 2014
Envision announces the adoption of their contact center solution- Click2Coach Cloud by eight new customers. The new customers are 1st United, Applied Perceptions, Di Central, Insurance Specialists, ...  more>>
Monday, September 22, 2014
inContact, a provider of cloud contact center software and contact center workforce optimization tools, launches inContact Discover WFO Suite...  more>>
Monday, September 22, 2014
CallMiner, provider of speech and voice analytics solutions for contact centers, introduces CallMiner RPM, which claims to be industry‚Äôs first speech analytics results assurance program....  more>>
Monday, September 22, 2014
Five9, a provider of cloud contact center software has announced to launch Five9 MPLS Agent Connect, an enhanced cloud offering for its customers through a private network. With Five9 MPLS Agent Connect...  more>>
Wednesday, September 24, 2014
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