Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge

Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation

Differentiating your Customer Experience While Maintaining Profitability

Alice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National Corporation
Scott Prater, VP of Technology, PPT Solutions

Successful Contact Center Cloud Migrations

Scott Prater, VP of Technology, PPT Solutions
Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Social Media Customer Care Plan

Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services
Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Guidelines for Finding the Right BPO Partner

Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS
Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Waking up to the Contact Center Technology Revolution

Keith R. McFarlane, CTO & VP of Engineering, LiveOps
Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Genesys: Customer Service Re-Emergence

Eric Tamblyn, Global VP-Guru Managed Services, Genesys